GoToMeeting® System Status
All Systems Operational
GoToMeeting ® Operational
GoToWebinar ® Operational
GoToTraining® Operational
OpenVoice® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Aug 27, 2016

No incidents reported today.

Aug 26, 2016
Resolved - As there have been no additional reports or evidence to indicate any further issues, this incident is now resolved.
Aug 26, 19:53 UTC
Monitoring - All systems are fully operational at this time. After investigation there appears to have been a brief period where website pages took longer to load than normal. We will continue to monitor all systems as try to identify the root cause. We sincerely apologize for any frustration experienced.
Aug 26, 16:43 UTC
Investigating - We are currently investigating reports of slow loading account pages for GoToMeeting, GoToWebinar and GoToTraining, as well as connection issues when joining a GoToMeeting. We apologize for any frustration caused to you and your clients.
Aug 26, 16:08 UTC
Aug 25, 2016

No incidents reported.

Aug 24, 2016

No incidents reported.

Aug 23, 2016
Postmortem - Read details
Aug 26, 00:17 UTC
Resolved - The issue has been resolved and all systems are 100% operational.

We apologize for the inconvenience this may have caused to you and your customers
Aug 23, 12:37 UTC
Monitoring - The cause has been identified and a fix has been deployed. All affected systems are up and running. We keep monitoring the systems closely.

We apologize for the inconvenience this has caused to you and your customers
Aug 23, 09:31 UTC
Update - We identified the cause and now are working towards a quick solution. Audio service has been restored. We still experiencing login issues over the Website and through the client if the credentials haven't been stored prior in the settings

We apologize for the inconvenience.
Aug 23, 08:26 UTC
Identified - We identified the cause and now are working towards a quick solution.

We apologize for the inconvenience.
Aug 23, 07:42 UTC
Investigating - We are currently experiencing an issue that may prevent some customers from launching a GoToMeeting, GoToWebinar, GoToTraining or OpenVoice session. We are also getting reports of difficulty using the audio connection. We apologize for the frustration and are actively investigating these issues.
Aug 23, 06:34 UTC
Aug 22, 2016

No incidents reported.

Aug 21, 2016

No incidents reported.

Aug 20, 2016

No incidents reported.

Aug 19, 2016

No incidents reported.

Aug 18, 2016

No incidents reported.

Aug 17, 2016

No incidents reported.

Aug 16, 2016
Resolved - The issue is resolved.

We apologize for the inconvenience this may have caused.
Aug 16, 13:17 UTC
Monitoring - At this time GoToWebinar customers should be able to schedule new webinars and start a Webinar Now successfully. We will continue to monitor the situation for the time being to ensure it does not recur. We apologize for any inconvenience that was experienced.
Aug 16, 00:00 UTC
Investigating - We are currently investigating reports from customers who are seeing an 'unexpected error' message when they try to start a Webinar Now or access My Webinars from the desktop software.
Aug 15, 22:05 UTC
Aug 14, 2016

No incidents reported.

Aug 13, 2016

No incidents reported.

Aug 12, 2016

No incidents reported.

Aug 11, 2016
On 8/10/2016 between 6:00 AM and 8:45 AM PDT some GoToMeeting and GoToWebinar customers may have experienced the the following issues; delays joining the audio conference, rejected access codes, unstable VoIP connections and failure to connect via Telephone. These issues were the result of higher than expected traffic on one of our conference bridges. We immediately began adding additional resources at 7:29 AM PDT once we were alerted to the issue, and continued to do so until service was fully restored. We apologize for any frustration and inconvenience caused by this issue.
Aug 11, 20:05 UTC
Aug 10, 2016

No incidents reported.

Aug 9, 2016
Postmortem - Read details
Aug 9, 22:48 UTC
Resolved - Although close monitoring will continue, we have confirmed GoToWebinar registration and reminder email delivery are currently 100% operational.

Thank you for your patience while this incident was investigated. We apologize, again, for any inconvenience to you and your customers.
Aug 9, 22:48 UTC
Update - GoToWebinar registration emails and notifications continue to be sent with limited delays. We have identified this issue as an unexpected influx in volume to our email servers. Traffic continues to be managed manually to minimize delays for our customers. We will continue to monitor the situation until more permanent preventative measures can be put into place.

We apologize for the inconvenience this may be causing you and your customers.
Aug 4, 22:16 UTC
Monitoring - GoToWebinar registration emails and notifications are now being sent without delay. We will continue to monitor the service closely.

We apologize for the inconvenience this may have caused you and your customers.
Aug 4, 18:26 UTC
Identified - We are currently investigating email delays for GoToWebinar registration and notifications in our system. We are working to get this resolved as quickly as possible.
Aug 3, 14:42 UTC
Monitoring - GoToWebinar registration emails and notifications are now being sent without delay. We will continue to monitor the service closely.

We apologize for the inconvenience this may have caused you and your customers.
Aug 2, 14:58 UTC
Investigating - We are continuing to receive reports of delayed webinar registration and reminder email. We are working to get this resolved as quickly as possible.
We apologize for the inconvenience this may cause you and your customers.
Aug 1, 14:26 UTC
Aug 8, 2016

No incidents reported.

Aug 7, 2016

No incidents reported.

Aug 6, 2016

No incidents reported.

Aug 5, 2016

No incidents reported.

Aug 2, 2016
Postmortem - Read details
Aug 9, 22:04 UTC
Resolved - We've monitored these services for several hours and are confident the issue will not recur. Again, we apologize for any inconvenience caused by this disruption. We are 100% operational at this time.
Aug 2, 21:01 UTC
Monitoring - GoToMeeting and GoToWebinar functionality has been fully restored. We will continue to monitor these services closely.

We apologize for the inconvenience this may have caused you and your customers.
Aug 2, 18:02 UTC
Investigating - We are currently experiencing an issue that may prevent some customers from launching a GoToMeeting or GoToWebinar session, giving an error stating "We apologize, but we cannot process your request right now. Please check your Internet connection and try again". We are also getting reports of difficulty logging into customer accounts from the product website. We apologize for the frustration and are actively investigating these issues.
Aug 2, 17:15 UTC
Jul 31, 2016

No incidents reported.

Jul 30, 2016

No incidents reported.

Jul 29, 2016
Resolved - Monitoring is complete and we have confirmed we are currently 100% operational.

Thank you for your patience while this incident was investigated. We apologize, again, for any inconvenience to organizers and their participants.
Jul 29, 17:32 UTC
Update - The email delay has been reduced to 10 - 15 minutes, we are continue to investigate the root cause.
Jul 28, 19:06 UTC
Investigating - We are investigating reports of delayed webinar registration and reminder email. In some cases these email are being delivered 1 - 2 hours after they have been sent.
Jul 28, 16:42 UTC