GoToMeeting® System Status
All Systems Operational

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For information regarding Citrix Heartbleed vulnerability, please visit support.gotomeeting.com and follow the Recommended link for "SSL Security Update: Heartbleed bug".

GoToMeeting ® Operational
GoToWebinar ® Operational
GoToTraining® Operational
OpenVoice® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Feb 28, 2015

No incidents reported today.

Feb 27, 2015
Resolved - From 2/10/15 to 2/20/15 some callers could not be heard after they joined a GoToMeeting conference via a US toll conference number. We identified a problem with one of our upstream carriers and the issue was resolved on 2/20/15. We apologize for any inconvenience this incident may have caused.
Feb 27, 19:35 UTC
Identified - We have identified a problem with one of our upstream carriers that may infrequently result in some callers not being heard after they join a GoToMeeting conference via a US toll conference number. Our networking team is currently working to resolve the issue however we do not have an ETA for the fix at this time.

As a workaround, the caller can switch to integrated VoIP or hang-up and dial back in via the alternate conference number

Dial-in via alternate conference:
1. If you are still dialed-in to the conference, hang-up your phone
2. In the Audio pane of the Control Panel, click Problem dialing in? to access alternate telephone numbers from a different provider.
3. When you're redirected to the Can't Dial in to the Conference? web page, choose your preferred dial-in country if available.
4. Try calling the number provided instead. Toll (long-distance), toll-free and/or international numbers for one or multiple countries may be available, depending on what the scheduling organizer chooses to provide.

If an alternate number is not available, you can still join the audio conference using your built-in microphone and speakers (VoIP) by selecting Mic & Speakers in the Audio pane.

This issue is affecting a very minor number of conferences, but we are working to resolve it as quickly as possible. We apologize for any inconvenience it may be causing.
Feb 23, 21:05 UTC
Resolved - We have identified the cause of the issue, and the affected services were restarted to restore full functionality. This issue should now be resolved, and all account changes should now function as normal. We apologize for any frustration this may have caused.
Feb 27, 04:45 UTC
Investigating - We have identified an issue that is preventing GoToMeeting, GoToWebinar, GoToTraining, and OpenVoice customers from making changes to their accounts. This includes creating new trials or plans, changing plans, updating the email address or password, or repurchasing lapsed accounts. This is a top priority and we are actively investigating a resolution at this time.
Feb 27, 04:23 UTC
Feb 26, 2015

No incidents reported.

Feb 25, 2015

No incidents reported.

Feb 24, 2015

No incidents reported.

Feb 22, 2015

No incidents reported.

Feb 21, 2015

No incidents reported.

Feb 20, 2015

No incidents reported.

Feb 19, 2015

No incidents reported.

Feb 18, 2015
Resolved - After extensive monitoring, this issue is now resolved. GoToWebinar is now fully operational and all recordings should upload normally. We apologize for any inconvenience this may have caused.
Feb 18, 20:49 UTC
Monitoring - This issue has been identified, and we have a fix in place that appears to have resolved the issue. GoToWebinar uploaded recordings are processing normally, but we are monitoring the situation to ensure no further issues arise.
Feb 18, 03:35 UTC
Investigating - We are currently experiencing an issue with new recordings being uploaded to the GoToWebinar platform for later playback. Recordings appear to upload as normal, but are stuck at 'processing' before eventually timing out. Currently uploaded recordings are not affected, only completed recordings attempting to be uploaded to the GoToWebinar website. We are actively working on a resolution to this issue, and apologize for any inconvenience this may cause.
Feb 18, 02:17 UTC
Resolved - We were able to identify the source of this issue, and have a resolution in place as of 4:04AM Pacific Time. After extended monitoring we are satisfied that the issue is resolved and the system is fully operational. We apologize for any inconvenience this incident may have caused.
Feb 18, 02:23 UTC
Investigating - We are currently investigating an issue which may intermittently affect the sending of OpenVoice 'End of Call' reports, and the real time information available in the OpenVoice 'Customer Usage' portal. Some customers may not receive the report as normal after completing a call, or may see information in the 'Customer Usage' portal that does not reflect some calls held between 9:49 PM 2/14/2015 Pacific time and now. We apologize for any inconvenience this may cause, and are actively investigating a resolution.
Feb 16, 21:43 UTC
Feb 17, 2015

No incidents reported.

Feb 15, 2015

No incidents reported.

Feb 14, 2015

No incidents reported.

Feb 13, 2015

No incidents reported.

Feb 12, 2015

No incidents reported.

Feb 11, 2015

No incidents reported.

Feb 10, 2015

No incidents reported.

Feb 9, 2015

No incidents reported.

Feb 8, 2015

No incidents reported.

Feb 7, 2015

No incidents reported.

Feb 6, 2015

No incidents reported.

Feb 5, 2015

No incidents reported.

Feb 4, 2015

No incidents reported.

Feb 3, 2015

No incidents reported.

Feb 2, 2015

No incidents reported.

Feb 1, 2015

No incidents reported.

Jan 31, 2015

No incidents reported.

Jan 30, 2015

No incidents reported.

Jan 29, 2015

No incidents reported.