GoToMeeting® System Status
All Systems Operational
GoToMeeting ® Operational
GoToWebinar ® Operational
GoToTraining® Operational
OpenVoice® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
Recording Hosting Maintenance Mar 5, 05:00-08:00 UTC
In order to provide our customers with the highest level of service, a maintenance has been scheduled for the video hosting service used for GoToWebinar and GoToTraining recordings. The expected down time is 3 hours. During this time transcoding of uploaded recordings will be delayed. We sincerely apologize for the inconvenience caused by this maintenance.
Posted on Mar 3, 00:46 UTC
Past Incidents
Jun 28, 2016

No incidents reported today.

Jun 27, 2016

No incidents reported.

Jun 26, 2016

No incidents reported.

Jun 25, 2016

No incidents reported.

Jun 24, 2016

No incidents reported.

Jun 23, 2016
Resolved - Our testing has confirmed that there are no longer any issues with ISP handling GoToMeeting, GoToWebinar, or GoToTraining traffic. As there have been no further reports from customers experiencing connectivity issues, we consider this incident now closed. We thank you for your understanding and patience.
Jun 23, 18:47 UTC
Identified - At this time our services are fully operational, however some customers are experiencing delays or an inability to reach our websites or connect to our services. Unfortunately a number of Internet Service Providers are still experiencing load balancing issues, which have continued since Friday. We are keeping in close contact with the main ISPs and requesting status updates from them so that we can keep you informed. You can check if your ISP is affected here: http://downdetector.com/
Jun 20, 18:15 UTC
Jun 22, 2016

No incidents reported.

Jun 21, 2016

No incidents reported.

Jun 19, 2016

No incidents reported.

Jun 18, 2016
Resolved - Our testing has confirmed that there are no longer any issues with ISP handling GoToMeeting, GoToWebinar, or GoToTraining traffic. As there have been no further reports from customers experiencing connectivity issues, we consider this incident now closed. We thank you for your understanding and patience.
Jun 18, 21:47 UTC
Update - At 6:41 AM PDT (13:41 PM UTC) We began investigating reports that some of our customers were having difficulty connecting to our services. After gathering additional details and testing, it was determined that the issue was being caused by ISPs hosting traffic between our customers and our data centers. We learned, from our communications with the affected ISPs, that one particular "Internet backbone" provider was suffering from network congestion making it difficult for their users to reach our services. We took steps to route our customers' traffic around the problem ISPs, which fixed the issue for most customers by 11:15 AM PDT (18:15 PM UTC). We are continuing to monitor the situation and work with the local ISPs to ensure the best experience for our customers.
Jun 17, 23:48 UTC
Monitoring - We have identified and routed around a major external network issue which should improve the website and timeout issues for all customers. We are closely monitoring the situation and will continue to seek opportunities to improve connection quality issues if necessary.
Jun 17, 18:07 UTC
Update - We have completed hardware testing and have confirmed there are no issues with our network hardware. We are continuing to examine options for further internal network adjustments to route around the areas we believe are causing problems, and to continue to improve the intermittent connectivity issues.
Jun 17, 17:31 UTC
Update - We have adjusted some internal network routing to attempt to mitigate the connectivity issues. Our internal tests show improvement, but the issue is still under investigation.
Jun 17, 17:02 UTC
Update - We are continuing to investigate this issue. We apologize for the ongoing frustration this may be causing, and continue to encourage affected customers to contact their ISP for details on connectivity issues.
Jun 17, 16:35 UTC
Update - We are continuing to investigate this issue, and will post updates as information becomes available. At this time we urge affected customers to contact their ISP for further details or information about service issues.
Jun 17, 16:07 UTC
Update - We have determined the issue which is preventing customers from reaching our websites consistently is with internet service providers. If you are experiencing this behavior please contact your ISP for further details and clarification.
Jun 17, 14:54 UTC
Investigating - Some customers reported delays or timeout accessing GotoMeeting Websites. All our Services are up and running. If you experience similar behaviour please check with your ISP first or consult http://downdetector.com/.
Jun 17, 13:41 UTC
Jun 16, 2016

No incidents reported.

Jun 15, 2016

No incidents reported.

Jun 14, 2016

No incidents reported.

Jun 13, 2016

No incidents reported.

Jun 12, 2016

No incidents reported.

Jun 11, 2016

No incidents reported.

Jun 10, 2016
Resolved - There have been no new incidents since we addressed the issue. We are 100% operational at this time.
Jun 10, 14:20 UTC
Monitoring - Our engineering team have identified the problem. The issue should now be resolved

We apologize for the inconvenience caused.
Jun 10, 12:24 UTC
Update - We have receive reports from customers that My Webinars page is displaying an Error .
A high priority ticket has been raised. Our engineering team is currently investigating the issue.

We apologize for the inconvenience caused.
Jun 10, 10:52 UTC
Investigating - We have receive reports from customers that My Webinars is displaying an Error .
A high priority ticket has been raised. Our engineering is currently investigating the issue.
Jun 10, 10:51 UTC
Jun 9, 2016

No incidents reported.

Jun 8, 2016

No incidents reported.

Jun 7, 2016

No incidents reported.

Jun 6, 2016

No incidents reported.

Jun 5, 2016

No incidents reported.

Jun 4, 2016

No incidents reported.

Jun 3, 2016

No incidents reported.

Jun 2, 2016

No incidents reported.

Jun 1, 2016

No incidents reported.

May 31, 2016

No incidents reported.

May 30, 2016

No incidents reported.

May 29, 2016

No incidents reported.