GoToMeeting System Status
Identified - We’re happy to announce that on January 31, 2017, the GoTo business of Citrix (which includes GoToMeeting, GoToWebinar, GoToTraining, GoToMyPC, GoToAssist, OpenVoice, Grasshopper and Event Services) separated from Citrix Systems, Inc. and merged with LogMeIn, Inc. For our customers, the new LogMeIn will offer best-in-class capabilities across a much larger combined portfolio while featuring the scale, resources and world-class talent required to accelerate innovation and address future customer needs.

We are very excited about the possibilities this merger presents for our customers. For the vast majority of customers, no actions will be needed. Our applications will continue to update automatically and take care of any changes required.

If you are an IT Admin, Billing Admin or have an Integration based on one of our APIs, you will need to make some updates. Full details of what you will need to do can be found here: https://care.citrixonline.com/account-update-faqs

Please follow this announcement in our customer community so you are automatically updated with new information as it becomes available: https://community.gotomeeting.com/gotomeeting/topics/important-updates-for-admins-after-the-merger-with-logmein-inc
May 24, 23:27 UTC
GoToMeeting Operational
GoToWebinar Operational
GoToTraining Operational
OpenVoice Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 23, 2017

No incidents reported today.

Jun 22, 2017

No incidents reported.

Jun 21, 2017

No incidents reported.

Jun 20, 2017

No incidents reported.

Jun 19, 2017
From approximately 8:30 AM GMT until 9:21 AM GMT we experienced unexpected call drops for some callers that had dialed into a GoToMeeting session via telephone. Also, callers were then unable to dial back in and received a busy signal.

At this time all services have been fully restored. We sincerely apologize for the disruption in service to you and your customers.
Jun 19, 10:46 UTC
Jun 18, 2017

No incidents reported.

Jun 17, 2017

No incidents reported.

Jun 16, 2017
Resolved - The issue has been resolved - Customer Support can be reached over phone again.

We apologize for the inconvenience
Jun 16, 08:49 UTC
Investigating - We currently experience issue with our Customer Support phone system. You may not be able to reach us by phone at this moment. Goto-Products are not affected.
Please visit our Support site for help: https://support.logmein.com/
Jun 16, 07:59 UTC
Jun 15, 2017

No incidents reported.

Jun 14, 2017
Resolved - This issue is now resolved.
Jun 14, 17:31 UTC
Update - We identified and fixed the issue.

Clear cache/use private browsing if issue persists.

We apologize for the inconvenienc this may have caused to you and your customers
Jun 14, 13:41 UTC
Monitoring - We identified and fixed the issue.

We apologice for the inconvenienc this may have caused to you and your customers
Jun 14, 13:37 UTC
Investigating - Some customer may experience elements on the Gotomeeting, GotoWebinar and Gototraining Websites not loading correctly and automatic join does not work properly.
Session functionality is not affected, if you join over the websites and auto join is not working please start the downloaded executable manually.
Jun 14, 13:32 UTC
Jun 13, 2017

No incidents reported.

Jun 12, 2017

No incidents reported.

Jun 11, 2017

No incidents reported.

Jun 10, 2017

No incidents reported.

Jun 9, 2017

No incidents reported.

Jun 8, 2017

No incidents reported.

Jun 7, 2017

No incidents reported.

Jun 6, 2017

No incidents reported.

Jun 5, 2017

No incidents reported.

Jun 4, 2017

No incidents reported.

Jun 3, 2017
Completed - The scheduled maintenance has been completed.
Jun 3, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 04:00 UTC
Scheduled - In order to provide our customers with the highest level of service, we have scheduled maintenance on our GoToMeeting, GoToWebinar, GoToTraining, and OpenVoice products from June 3, 2017 4:00 AM – June 3, 2017 6:00 AM UTC.

The down-time is expected to last approximately 20 minutes. During this time, some customers may be unable to create new accounts or make changes to their current plan. This maintenance will not impact use of the products.

We sincerely apologize for any inconvenience caused by this maintenance.
May 31, 22:26 UTC
Jun 2, 2017
Resolved - Over the past few hours we have seen connectivity issues continue to decrease as the issues with our service providers resolve. The service should now be fully restored and operational. We apologize for any inconvenience this degradation may have caused.
Jun 2, 22:00 UTC
Update - We are now routing around the affected service issue which should reduce connection issues. We are anticipating the situation will continue to improve over time, but are monitoring it closely to determine what other action can be taken.
Jun 2, 16:37 UTC
Identified - We believe the problem is related to an issue with one of our service providers and are taking action to work around the issue.
Jun 2, 16:00 UTC
Investigating - We are getting reports of intermittent connectivity issues when trying to join or start sessions. Our engineering team is actively investigating.
Jun 2, 15:23 UTC
Jun 1, 2017
On May 29th until May 30th 2017 we experienced issues with Italian GotoMeeting/GoToWebinar dial in numbers. The numbers were not reachable.

Alternative Numbers are in place. Please find more information: https://care.citrixonline.com/article/000310856

The affected Numbers:
+390247921301 and +390694803440

We apologize for any frustration and inconvenience caused by this issue.
Jun 1, 08:19 UTC
May 31, 2017

No incidents reported.

May 30, 2017

No incidents reported.

May 29, 2017

No incidents reported.

May 28, 2017

No incidents reported.

May 27, 2017

No incidents reported.

May 26, 2017

No incidents reported.

May 25, 2017

No incidents reported.