GoToMeeting® System Status
All Systems Operational

About This Site

For information regarding Citrix Heartbleed vulnerability, please visit support.gotomeeting.com and follow the Recommended link for "SSL Security Update: Heartbleed bug".

GoToMeeting ®
GoToWebinar ®
GoToTraining®
OpenVoice®
ShareFile®
Past Incidents
Jul 31, 2014
On 7/28/2014 4:24 PM UTC - 7/28/2014 5:55 PM UTC, some GoToMeeting, GoToWebinar, and GoToTraining customers using the Telephone audio method may have experienced dropped calls during their session, or busy signals when attempting to join a session. Mic-and-speakers users were not affected. This issue was the result of network failure in one of our datacenters. Traffic was manually rerouted to unaffected datacenters while the service was restarted. We sincerely apologize for the frustration and inconvenience caused to you and your customers as a result of this issue. We take any disruption to service very seriously, and will continue to work to ensure we deliver the highest quality of service possible.
Jul 31, 19:55 UTC
Jul 30, 2014

No incidents reported.

Jul 29, 2014

No incidents reported.

Jul 28, 2014
Resolved - The issue has been identified and resolved. The service is now fully restored. We once again apologize for any frustration or inconvenience this issue may have caused.
Jul 28, 03:31 UTC
Investigating - Customers may experience issue using our OpenVoice service. Dialing a toll free number for Australia may result in a message indicating a dialing error. The toll number is unaffected at this time. We are working to resolve this issue. We apologize for any frustration or inconvenience this issue is causing.

Affected Numbers:

1 800 064 762
Jul 28, 01:32 UTC
Jul 27, 2014

No incidents reported.

Jul 26, 2014

No incidents reported.

Jul 25, 2014

No incidents reported.

Jul 24, 2014

No incidents reported.

Jul 23, 2014

No incidents reported.

Jul 22, 2014

No incidents reported.

Jul 21, 2014

No incidents reported.

Jul 20, 2014

No incidents reported.

Jul 19, 2014
Resolved - We identified the cause of this issue as a result of a communication service error. Services have been re-routed and service is again 100% operational. We would like to apologize for any frustration or inconvenience experienced due to this issue.
Jul 19, 01:49 UTC
Investigating - Some customers have reported an inability to start new GoToMeeting and GoToWebinar sessions. We sincerely apologize for the disruption in service. A high priority ticket has been filed to investigate, and we will provide any updates as we receive them.
Jul 19, 00:55 UTC
Jul 18, 2014

No incidents reported.

Jul 17, 2014

No incidents reported.