GoToMeeting® System Status
All Systems Operational

About This Site

For information regarding Citrix Heartbleed vulnerability, please visit support.gotomeeting.com and follow the Recommended link for "SSL Security Update: Heartbleed bug".

GoToMeeting ®
GoToWebinar ®
GoToTraining®
OpenVoice®
Past Incidents
Sep 23, 2014

No incidents reported today.

Sep 22, 2014
Some customers may have been unable log into the GotoMeeting, GotoWebinar, GotoTraining or OpenVoice Websites from approximately 7:19am to 7:57am UTC on Monday 9/22/14. This issue has been resolved and we are 100% operational. Our engineering and operations teams are investigating root cause at this time, and we will communicate the result of that investigation as soon as it is available. We sincerely apologize for the inconvenience this event has caused you or your customers
Sep 22, 12:03 UTC
Sep 21, 2014

No incidents reported.

Sep 20, 2014

No incidents reported.

Sep 19, 2014

No incidents reported.

Sep 18, 2014

No incidents reported.

Sep 17, 2014

No incidents reported.

Sep 16, 2014
Resolved - We are 100% operational. We had a temporary service disruption today that affected some users of our GoToMeeting, GoToWebinar and GoToTraining. We sincerely apologize for the disruption in service to you and your customers.
Sep 16, 16:23 UTC
Identified - We are currently aware of and investigating a issue that is impacting a small number of GoToMeeting, GoToWebinar and GoToTraining customers. Customers may experience issues starting or joining the sessions. In-flight sessions are not impacted.
We sincerely apologize for the disruption in service to you and your customers. This is top priority and we are working towards a resolution as quickly as possible.
Sep 16, 16:03 UTC
Sep 15, 2014

No incidents reported.

Sep 14, 2014

No incidents reported.

Sep 13, 2014
Resolved - This issue is now resolved, and we are 100% operational at this time. We sincerely apologize for any inconvenience this may have caused you or your customers.
Sep 13, 02:24 UTC
Identified - We have identified a hardware failure that has caused this issue, and traffic is currently being routed away from the affected systems. Callers that were dropped would have been able to immediately reconnect or switch to VoIP. We will provide an update once the hardware issue is fully addressed.
Sep 13, 00:33 UTC
Investigating - Some customers dialing into GoToWebinar bridges may have experienced a dropped call. Those connected to session via VoIP would not have been affected. We are investigating the cause of this, and apologize for the inconvenience this may have caused you and your customers.
Sep 13, 00:13 UTC
Sep 12, 2014

No incidents reported.

Sep 11, 2014

No incidents reported.

Sep 10, 2014
Resolved - We are 100% operational. We had a temporary service disruption today that affected some users of our GoToMeeting, GoToWebinar and GoToTraining. We sincerely apologize for the disruption in service to you and your customers.
Sep 10, 17:27 UTC
Monitoring - We have made changes in an effort to fully restore service. We are currently monitoring the situation and customer feedback.
Sep 10, 16:40 UTC
Investigating - Some customers might experience issues in starting and joining session. In-flight sessions has not been impacted.
We are working on restoring the service and apologize for the inconvenience this may cause to you and your customers
Sep 10, 14:38 UTC
Resolved - We are 100% operational again. We had a temporary service disruption today that affected some users of our GotoMeeting service. We sincerely apologize for the disruption in service to you and your customers.
Sep 10, 13:26 UTC
Identified - We have identified a potential root cause and are working to restore service.
Sep 10, 12:48 UTC
Investigating - Some customers might experience issues in starting and joining session. In-flight sessions has not been impacted.
We are working on restoring the service and apologize for the inconvenience this may cause to you and your customers
Sep 10, 12:36 UTC
Resolved - We are 100% operational again. We had a temporary service disruption today that affected some users of our GotoMeeting service. We sincerely apologize for the disruption in service to you and your customers.
Sep 10, 11:40 UTC
Identified - We have identified a potential root cause and are working to restore service.
Sep 10, 11:24 UTC
Investigating - Some customers might experience issues in starting and joining session. In-flight sessions has not been impacted.

We are working on restoring the service and apologize for the inconvenience this may cause to you and your customers
Sep 10, 11:06 UTC
Sep 9, 2014

No incidents reported.

Sep 8, 2014

No incidents reported.

Sep 7, 2014

No incidents reported.

Sep 6, 2014

No incidents reported.

Sep 5, 2014
Resolved - This issue has now been resolved and customers should be able to upload recordings normally. We apologize for the extended duration of this issue and the frustration it has caused.
Sep 5, 21:14 UTC
Update - We are still working on the changes to correct this issue.
We apologize for any frustration being caused.
Sep 4, 10:10 UTC
Identified - We have currently identified an issue that may be impacting some customers ability to upload recordings. We are making changes to correct this issue and apologize for any frustration being caused.
Sep 3, 17:24 UTC
Sep 4, 2014
Postmortem - Read details
Sep 9, 18:27 UTC
Resolved - From 8:03AM PDT to 8:20AM PDT, some GoToMeeting customers may have been dropped from their call and unable to reconnect to their audio bridge. This issue is now resolved, and all services are 100% operational at this time. Our operations and engineering teams are conducting an investigation into the cause of this issue, and we will provide those results as soon as they’re available. We sincerely apologize for any inconvenience this may have caused.
Sep 4, 15:42 UTC
Investigating - We are currently investigating audio issues with 626-521-0016 and 213-493-0015. Upon dialing these numbers one may receive dead air, a busy signal or "All Circuits Busy" messaging.
Sep 4, 15:16 UTC
There was a momentary service degradation with the phone number listed below. Attendees could have been dropped from the telephone line after entering their access code. This issue is now resolved and we are 100% operational.

44 (0) 330 221 0095
Sep 4, 14:53 UTC
Resolved - We had a temporary service disruption today that affected some users of our GotoMeeting/Webinar/Training services. We sincerely apologize for the disruption in service to you and your customers. All services are back to 100% operational. We know you count on us and we take any disruption in service very seriously. We will continue to assess and monitor service status to ensure systems remain stable.
Sep 4, 10:50 UTC
Identified - We have identified a potential root cause and are working to restore service.
Sep 4, 10:41 UTC
Investigating - We are currently aware of and investigating a Production issue that is impacting customers. Customers may experience issues starting or joining the sessions. In-flight sessions are not impacted.
We sincerely apologize for the disruption in service to you and your customers. This is top priority and we are working towards a resolution as quickly as possible.
Sep 4, 10:40 UTC
Sep 3, 2014
Resolved - This issue has now been resolved, we apologize for any frustration that was caused.
Sep 3, 20:32 UTC
Monitoring - We have made changes in an effort to restore service. We are currently monitoring the situation and customer feedback.
Sep 3, 19:40 UTC
Investigating - We are currently investigating reports that some GoToWebinar email is being delayed before it is sent. We apologize for any inconvenience this is causing.
Sep 3, 18:55 UTC
Postmortem - Read details
Sep 3, 22:57 UTC
Resolved - From 8:00AM PST to 8:45AM PST, some GoToMeeting, GoToWebinar, GoToTraining, and OpenVoice customers may have been dropped from their call and unable to reconnect to their audio bridge.  This issue is now resolved, and all services are 100% operational at this time.  Our operations and engineering teams are conducting an investigation into the cause of this issue, and we will provide those results as soon as they’re available. We sincerely apologize for any inconvenience this may have caused.
Sep 3, 16:16 UTC
Sep 2, 2014

No incidents reported.

Sep 1, 2014
Resolved - The issue has been fixed. Our Service is 100% restored and operational. We keep monitor closly the affected service.

We apologize for the inconvenience this may cause to you and your customers
Sep 1, 11:08 UTC
Monitoring - The issue has been fixed. Our Service is 100% restored and operational. We keep monitor closly the affected service.

We apologize for the inconvenience this may cause to you and your customers
Sep 1, 10:55 UTC
Identified - The issue has been identified. We're currently working on restoring the service.

We apologize for the inconvenience this may cause to you and your customers
Sep 1, 10:48 UTC
Investigating - Some customers may experience issue to log into their account.

We apologize for the inconvenience this may cause to you and your customers
Sep 1, 10:30 UTC
Aug 31, 2014
Resolved - This issue has now been resolved and all services are 100% operational at this time. All impromptu Webinar Now sessions should launch as expected. We apologize for any inconvenience this may have caused.
Aug 31, 21:41 UTC
Identified - We are investigating an issue with starting impromptu Webinar Now sessions for some customers. When attempting to launch an impromptu session an error pop up occurs indicating an Unexpected Error has occurred. Scheduled webinars are unaffected and able to be launched normally.
Aug 31, 21:18 UTC
Aug 30, 2014

No incidents reported.

Aug 29, 2014

No incidents reported.

Aug 28, 2014
Resolved - At this time service has been fully restored. We apologize for the frustration and inconvenience caused.
Aug 28, 16:02 UTC
Investigating - We are investigating an issue that may be affecting some customers currently, affected customers will see an error stating "Service Unavailable" when they try to login to their accounts on www.gotomeeting.com. We apologize for the frustration this is causing and will continue to update you and this issue develops.

Please note: GoToMeetings can be scheduled, started and joined directly via the GoToMeeting software, without needing to access the website.
Aug 28, 15:07 UTC
Aug 27, 2014
Resolved - We are 100% operational again at this time. We sincerely apologize for any inconvenience caused by this issue to you and your customers.
Aug 27, 11:26 UTC
Identified - We have Identified a potential root cause and are working to restore service.
Aug 27, 10:18 UTC
Investigating - Some Customers currently may experience problems with our GoToMeeting Service (accessing and changing the meeting schedules ). We sincerely apologize for the disruption in service to you and your customers. This is top priority and we are working towards a resolution as quickly as possible.
Aug 27, 09:53 UTC
Aug 26, 2014

No incidents reported.

Aug 25, 2014

No incidents reported.

Aug 24, 2014

No incidents reported.