GoToMeeting® System Status
All Systems Operational
GoToMeeting ® Operational
GoToWebinar ® Operational
GoToTraining® Operational
OpenVoice® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 10, 2016

No incidents reported today.

Dec 9, 2016

No incidents reported.

Dec 8, 2016

No incidents reported.

Dec 7, 2016

No incidents reported.

Dec 6, 2016

No incidents reported.

Dec 5, 2016

No incidents reported.

Dec 4, 2016

No incidents reported.

Dec 3, 2016

No incidents reported.

Dec 2, 2016
Resolved - We have had 0 new reports of these incidents in the past 48 hours. We are 100% operational.
Dec 2, 13:59 UTC
Monitoring - Network improvements were completed last night before 11 PM PST. We're expecting this issue is now completely resolved. We will continue to monitor phone traffic for the rest of the day, but we are not anticipating any new reports.

Thank you for your continued patience in this matter.
Nov 30, 18:29 UTC
Identified - We continue to have additional reports of quality issues. While they have decreased in frequency, they are still present for some calls arriving from this carrier. The impacted carrier is working to improve their network so we can completely eliminate these occurrences.

We recommend that GoToMeeting/Webinar/Training subscribers that encounter this issue should use VoIP instead of a telephone whenever possible. Alternatively, dialing from a cell phone instead of a landline can also change the provider that the call arrives on, thereby bypassing the potential issue.
Nov 30, 00:55 UTC
Update - Since the changes on Friday, we have received positive responses from customers who were initially impacted by this issue. However: due to the intermittent nature of the problem, we will continue to monitor until we have gone several business days without a new report.
Nov 21, 23:03 UTC
Monitoring - Our network team has made changes to the way calls are delivered from the incoming provider and we're currently monitoring performance.
Nov 18, 22:35 UTC
Investigating - We've received sporadic reports of call quality issues regarding US Toll numbers. These reports include descriptions of audio cutting out, garbled sound, and static. We have a high priority ticket open with the carrier delivering this traffic and we're working closely with them to isolate the problem.

Customers on GoToMeeting / Webinar / Training are recommended to use VoIP rather than telephone when they encounter a problem.

We apologize to our customers that are currently impacted.
Nov 18, 20:06 UTC
Dec 1, 2016

No incidents reported.

Nov 29, 2016

No incidents reported.

Nov 28, 2016

No incidents reported.

Nov 27, 2016

No incidents reported.

Nov 26, 2016

No incidents reported.

Nov 25, 2016

No incidents reported.

Nov 24, 2016

No incidents reported.

Nov 23, 2016

No incidents reported.

Nov 22, 2016

No incidents reported.

Nov 20, 2016

No incidents reported.

Nov 19, 2016

No incidents reported.

Nov 17, 2016

No incidents reported.

Nov 16, 2016

No incidents reported.

Nov 15, 2016
Customers calling US phone numbers for all products may have experienced quality issues related to:
- Garbled sound
- Static
- Busy Signal
- Call cannot be completed

This occurred because of a route change put in place on November 9th, 2016 that placed a heavy burden of calls on a particular circuit. Since this issue was related to amount of traffic, it only occurred during times of peak call volume. Once identified, calls were redirected from this circuit by 9:40 AM PST (12:40 PM EST) on November 15th, 2016. Our development team is working to more quickly identify/resolve these problems in the future.

We sincerely apologize to those impacted these past few days. We are 100% operational at this time.
Nov 15, 22:22 UTC
Nov 14, 2016

No incidents reported.

Nov 13, 2016

No incidents reported.

Nov 12, 2016

No incidents reported.

Nov 11, 2016

No incidents reported.

Nov 10, 2016

No incidents reported.