GoToMeeting® System Status
All Systems Operational

About This Site

For information regarding Citrix Heartbleed vulnerability, please visit support.gotomeeting.com and follow the Recommended link for "SSL Security Update: Heartbleed bug".

GoToMeeting ®
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Past Incidents
Aug 20, 2014

No incidents reported today.

Aug 19, 2014

No incidents reported.

Aug 18, 2014

No incidents reported.

Aug 17, 2014
Resolved - This issue has now been resolved and all services are 100% operational at this time. All impromptu Webinar Now sessions should launch as expected. We apologize for any inconvenience this may have caused.
Aug 17, 22:23 UTC
Investigating - We are investigating an issue with starting impromptu Webinar Now sessions for some customers. When attempting to launch an impromptu session an error pop up occurs indicating an Unexpected Error has occurred. Scheduled webinars are unaffected and able to be launched normally.
Aug 17, 21:37 UTC
Resolved - This issue has been resolved. Site visitors should be able to sign up for free trials once again. We apologize for any inconvenience this may have caused, and will post cause analysis as it's available.
Aug 17, 17:02 UTC
Investigating - Some customers may be unable to create free trials from the GoToMeeting, GoToWebinar, and GoToTraining websites. Our engineering team is aware of the issue, and is working to restore access. We sincerely apologize for any inconvenience this may have caused. We will update this page as additional information is available.
Aug 17, 16:04 UTC
Aug 16, 2014
Resolved - All services have been restored to 100% operational. We sincerely apologize for any inconvenience this may have caused for you or your customers. We will be conducting a thorough review of the extended maintenance process, and will provide a root cause analysis as it is available. Thank you for your patience.
Aug 16, 13:19 UTC
Investigating - Some customers may experience an inability to generate reports, launch, or join sessions at this time. Our engineering teams are working diligently to restore 100% operation at this time. We sincerely apologize for any inconvenience this may cause you or your customers. We will update this page as new information is available.
Aug 16, 11:04 UTC
Completed - The scheduled maintenance has been completed.
Aug 16, 11:00 UTC
Update - Some customers may experience an inability to generate reports, launch, or join sessions at this time. Our engineering teams are working diligently to restore 100% operation at this time. We sincerely apologize for any inconvenience this may cause you or your customers. We will update this page as new information is available.
Aug 16, 10:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 03:00 UTC
Scheduled - From 3:00am UTC -11:00am UTC on Saturday August 16, 2014, we will be conducting extended maintenance to the GoToMeeting, GoToWebinar, and GoToTraining data centers. Our goal is to enhance our ongoing efforts to provide consistent and uninterrupted service to our customers. While unlikely, this maintenance may cause increased connection time and/or an intermittent inability to join or launch sessions. We sincerely apologize for any inconvenience this may cause you or your customers.
Aug 14, 19:35 UTC
Aug 15, 2014

No incidents reported.

Aug 14, 2014

No incidents reported.

Aug 13, 2014

No incidents reported.

Aug 12, 2014
Resolved - GoToWebinar emails are now 100% operation. We apologize for any trouble this may have caused you.
Aug 12, 19:00 UTC
Investigating - We are currently investigating an issue that is causing latency in sending GoToWebinar email invitations. We are working to identify the cause and resolve this delay. We apologize for any frustration or inconvenience this issue is causing.
Aug 12, 17:13 UTC
Aug 11, 2014

No incidents reported.

Aug 10, 2014

No incidents reported.

Aug 9, 2014

No incidents reported.

Aug 8, 2014
Resolved - The issue has been identified and resolved. The service is now fully restored. We once again apologize for any frustration or inconvenience this issue may have caused.
Aug 8, 10:45 UTC
Investigating - Customers may be experience audio issues for GoToMeeting . When customers try to use the dial in numbers they get a busy tone. That seems to be the case for several countries. We sincerely apologize for the disruption in service to you and your customers. This is top priority and we are working towards a resolution as quickly as possible.
Aug 8, 09:06 UTC
Aug 7, 2014
Postmortem - Read details
Aug 8, 22:35 UTC
Resolved - The GoToWebinar invitation email latency issue is now resolved. We apologize for any trouble this may have caused you. The root cause analysis will follow.
Aug 7, 20:43 UTC
Investigating - We are currently investigating an issue that is affecting some GoToWebinar customers. GoToWebinar invitation emails being sent to some customers is being delayed. We are working to identify the cause and resolve this delay. We apologize for any frustration or inconvenience this issue is causing.
Aug 6, 18:44 UTC