GoToMeeting® System Status
All Systems Operational

About This Site

For information regarding Citrix Heartbleed vulnerability, please visit support.gotomeeting.com and follow the Recommended link for "SSL Security Update: Heartbleed bug".

GoToMeeting ® Operational
GoToWebinar ® Operational
GoToTraining® Operational
OpenVoice® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Dec 22, 2014

No incidents reported today.

Dec 21, 2014

No incidents reported.

Dec 20, 2014

No incidents reported.

Dec 19, 2014

No incidents reported.

Dec 18, 2014

No incidents reported.

Dec 17, 2014
Resolved - We have confirmed that video uploading and processing is back to 100% operational. There should be no further delays in processing videos uploaded to GoToTraining.

We appreciate your patience while this issue was being resolved.
Dec 17, 02:45 UTC
Identified - Customers have reported that GoToTraining videos are currently experiencing longer than usual processing times after being uploaded. We believe the underlying issue is resolved, but the service will continue to be slow until we've finished processing the large number of recordings that queued up during the disruption.

We appreciate your patience as we work to resolve this issue.
Dec 17, 00:31 UTC
Dec 16, 2014

No incidents reported.

Dec 15, 2014

No incidents reported.

Dec 14, 2014

No incidents reported.

Dec 13, 2014

No incidents reported.

Dec 12, 2014

No incidents reported.

Dec 11, 2014

No incidents reported.

Dec 10, 2014

No incidents reported.

Dec 9, 2014
Resolved - At this time service has been fully restored. We apologize for any frustration experienced and thank you for your patience.
Dec 9, 18:29 UTC
Investigating - We are currently aware of an issue with the admin center that is affecting customers. At least some customers cannot log on to the Admin Center independently from what web browser is used.
We sincerely apologize for the disruption in service to you and your customers. This is top priority and we are working towards a resolution as quickly as possible.
Dec 9, 14:55 UTC
Dec 8, 2014

No incidents reported.

Dec 7, 2014

No incidents reported.

Dec 6, 2014
Completed - The scheduled maintenance has been completed.
Dec 6, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 06:01 UTC
Scheduled - In order to provide the best possible service to our customers, we are carrying out critical disaster recovery simulation and testing of our systems. During this maintenance period GoToMeeting, GoToWebinar and GoToTraining customers on our new platform will be unable to create accounts/licenses, change passwords or make any other account/profile changes. Customers starting and joining sessions via our desktop software will not be impacted, but attendees using our web client in Chrome will have to dial in as VoIP will be unavailable. When dialing in by Telephone, the audio PIN features will not be functioning (mute/unmute, who is speaking, etc).

We apologize for any inconvenience this maintenance may cause, and thank you for your understanding.
Dec 6, 00:48 UTC
Dec 5, 2014

No incidents reported.

Dec 4, 2014

No incidents reported.

Dec 3, 2014

No incidents reported.

Dec 2, 2014

No incidents reported.

Dec 1, 2014

No incidents reported.

Nov 30, 2014

No incidents reported.

Nov 29, 2014

No incidents reported.

Nov 28, 2014

No incidents reported.

Nov 27, 2014

No incidents reported.

Nov 26, 2014

No incidents reported.

Nov 25, 2014

No incidents reported.

Nov 24, 2014
Resolved - At this time service has been fully restored. We apologize for any frustration experienced and thank you for your patience.
Nov 24, 00:47 UTC
Monitoring - At this time we have restored service for those products that were affected. We will continue to monitor the situation for stability.
Nov 23, 21:34 UTC
Identified - We have identified the cause of this issue and taken steps to reroute traffic while we continue to work on this issue.
Nov 23, 21:27 UTC
Investigating - Some GoToMeeting, GoToWebinar and GoToTraining customers may be experiencing difficulties when trying to connect to audio bridges for new sessions. We are working to restore service as soon as possible. We sincerely apologize for any inconvenience this event has caused you or your customers.
Nov 23, 20:33 UTC
Nov 22, 2014

No incidents reported.