GoToMeeting® System Status
All Systems Operational

About This Site

For information regarding Citrix Heartbleed vulnerability, please visit support.gotomeeting.com and follow the Recommended link for "SSL Security Update: Heartbleed bug".

GoToMeeting ®
GoToWebinar ®
GoToTraining®
HiDef Corporate®
OpenVoice®
sharefile
Past Incidents
Apr 19, 2014

No incidents reported today.

Apr 18, 2014
Resolved - At this time we believe any connectivity issues that were affecting access to our websites and services have been resolved.
Apr 18, 22:11 UTC
Investigating - We are currently investigating reports from some customers of issues when trying to reach our website or use our software. At this time the issue appears to be related to ISP backbone issues which can be monitored here: http://www.internetpulse.net/
Apr 18, 20:44 UTC
Resolved - At this time service is again 100% fully operational and this issue has been resolved. We apologize for any inconvenience and frustration caused by this issue.
Apr 18, 14:51 UTC
Investigating - We are currently investigating an issue with one of our audio bridges that is affecting customers. Calls on this bridge were dropped, VoIP users would have automatically reconnected however PSTN callers would need to dial back into the bridge. Other customers may experience latency or failure when starting or joining sessions. We apologize for any inconvenience and frustration caused by this issue.
Apr 18, 14:49 UTC
Apr 17, 2014
Resolved - This issue is now resolved, and we are 100% operational at this time. We apologize for any inconvenience caused by this problem.
Apr 17, 03:02 UTC
Update - At this time service is again 100% operational.
Apr 16, 23:54 UTC
Monitoring - We have moved all Email notifications to another Email server and are monitoring the situation closely. Customers will experience a delay in receiving their Email however it does not appear that any were lost. We appreciate your patience and apologize for any frustration caused.
Apr 16, 23:53 UTC
Investigating - We are currently investigating and issue with one of our mail servers. Due to this issue customers may not be receiving Email notifications or invites. We apologize for any inconvenience this may cause.
Apr 16, 23:40 UTC
Apr 15, 2014

No incidents reported.

Apr 14, 2014

No incidents reported.

Apr 13, 2014

No incidents reported.

Apr 12, 2014

No incidents reported.

Apr 11, 2014

No incidents reported.

Apr 10, 2014

No incidents reported.

Apr 9, 2014
Postmortem - Read details
Apr 15, 17:31 UTC
Resolved - We had a temporary service disruption today that affected some users of GoToMeeting, GotoWebinar, GotoTraining and OpenVoice . We sincerely apologize for the disruption in service to you and your customers. All services are back to 100% operational We know you count on us and we take any disruption in service very seriously. We will continue to assess and monitor service status to ensure systems remain stable.
Apr 9, 13:17 UTC
Monitoring - The issue has been identified and resolved. We keep monitoring all systems closely.
At this time all systems are 100% operational.
Apr 9, 12:52 UTC
Update - This issue is still under investigation.
We apologize for the inconvenience this may cause to you and your customers.
Apr 9, 12:33 UTC
Update - The issue is still under investigation.

We apologize for the inconvenience this may cause to you and your customers
Apr 9, 10:57 UTC
Investigating - Some Customers may experience issues log in into the Gotomeeting.com webpage. The error message shows wrong username or password.
We are working high priority to solve this issue.
We apologize for the inconvenience this may cause to you and your customers
Apr 9, 10:01 UTC
Apr 8, 2014
On the morning of 4/08/14 Pacific Daylight Time, Citrix Labs product GoToMeet.me experienced intermittent service degradation. Service is currently restored and 100% operational. Thank you for your patience and we apologize for the inconvenience this may have caused. Please contact us with any questions.
Apr 8, 19:18 UTC
Apr 7, 2014

No incidents reported.

Apr 6, 2014

No incidents reported.

Apr 5, 2014

No incidents reported.