GoToMeeting® System Status
Identified - The problem is identified and we are in the process of fixing it.
Mar 30, 12:58 UTC
Investigating - Currently some customers might not be able to join a GotoMeeting using the Webviewer. This is under investigation. Attending sessions using the GotoMeeting client software is not affected.
We apologize for the inconveience this may cause to you and your customers
Mar 30, 10:38 UTC
Investigating - Customers get a busy signal with some German dial in numbers. Reported so far are the following phone numbers:

+4969257367317
+4969257367207
+4969257367301

We sincerely apologize for the disruption in service to you and your customers. This is top priority and we are working towards a resolution as quickly as possible. Please use the following alternative numbers in the mean time:
+498938038713
+498922061195
+4981188996929
+4981188996927
Mar 30, 12:40 UTC

About This Site

For information regarding Citrix Heartbleed vulnerability, please visit support.gotomeeting.com and follow the Recommended link for "SSL Security Update: Heartbleed bug".

GoToMeeting ® Degraded Performance
GoToWebinar ® Operational
GoToTraining® Operational
OpenVoice® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Mar 29, 2015

No incidents reported.

Mar 28, 2015

No incidents reported.

Mar 27, 2015
On 3/26/2015 from 1:30 PM PDT to 3:51 PM PDT, we experienced a problem where T-Mobile, Verizon, and Time Warner customers were unable to reach the 877-273-4202 OpenVoice conference number. This was the result of a configuration error within our carrier network. On 3/26/2015 at 3:51 PM PDT, the affected carrier confirmed that a routing change resolved the issue, and services have been fully restored. We sincerely apologize for any inconvenience this incident may have caused.
Mar 27, 20:57 UTC
Mar 26, 2015

No incidents reported.

Mar 25, 2015

No incidents reported.

Mar 24, 2015

No incidents reported.

Mar 23, 2015

No incidents reported.

Mar 22, 2015

No incidents reported.

Mar 21, 2015
Resolved - Our vender has worked to repair this issue. The affected lines are now fully operational. We apologize for any inconvenience this incident may have caused.
Mar 21, 18:08 UTC
Monitoring - We identified the cause of the issue as a cut fiber optic cable, our vendor is working to fix currently. To restore service we have rerouted PSTN traffic to alternate data centers.
Mar 20, 19:13 UTC
Identified - We have identified an issue that is affecting PSTN (Telephone) Audio for some GoToMeeting, GoToWebinar and GoToTraining customers. We are working to restore service as quickly as possible.
Mar 20, 18:01 UTC
Mar 19, 2015

No incidents reported.

Mar 18, 2015

No incidents reported.

Mar 17, 2015

No incidents reported.

Mar 16, 2015

No incidents reported.

Mar 15, 2015

No incidents reported.

Mar 14, 2015

No incidents reported.

Mar 13, 2015

No incidents reported.

Mar 12, 2015

No incidents reported.

Mar 11, 2015

No incidents reported.

Mar 10, 2015

No incidents reported.

Mar 9, 2015

No incidents reported.

Mar 8, 2015

No incidents reported.

Mar 7, 2015

No incidents reported.

Mar 6, 2015

No incidents reported.

Mar 5, 2015

No incidents reported.

Mar 4, 2015

No incidents reported.

Mar 3, 2015
Resolved - Our carrier made a configuration change to resolve this issue. This change was completed on 3/2/2015 at 5:00 PM PST. There should be no further incidents. We apologize for any frustration this may have caused.
Mar 3, 01:23 UTC
Update - The issue is still under investigation. Based on feedback we are getting the issue occurs only occasionally. We sincerely apologize for the disruption in service to you and your customers.
Mar 2, 15:38 UTC
Update - The issue is still under investigation. We sincerely apologize for the disruption in service to you and your customers. This is top priority and we are working towards a resolution as quickly as possible.
Mar 2, 12:41 UTC
Investigating - We have identified a problem with access code recognition that affects some callers who dial the German toll conference numbers for GoToMeeting, GoToWebinar, and GoToTraining. After dialing the access code the caller may receive the message "You entered no digits" (in German).

As a workaround, the caller can switch to integrated VoIP or hang-up and dial back in via the alternate conference number.

Dial-in via alternate conference number:

1. If you are still dialed-in to the conference, hang-up your phone
2. In the Audio pane of the Control Panel, click Problem dialing in? to access alternate telephone numbers from a different provider.
3. When you're redirected to the Can't Dial in to the Conference? web page, choose your preferred dial-in country if available.
4. Try calling the number provided instead. Toll (long-distance), toll-free and/or international numbers for one or multiple countries may be available, depending on what the scheduling organizer chooses to provide.

If an alternate number is not available, you can still join the audio conference using your built-in microphone and speakers (VoIP) by selecting Mic & Speakers in the Audio pane.
Mar 2, 09:48 UTC
Mar 1, 2015

No incidents reported.

Feb 28, 2015

No incidents reported.