GoToMeeting® System Status
Update - Our development team will be releasing a new version of our conference service to correct this problem. The new release will be more flexible to these types of incoming errors from carriers, thus ensuring no dead air is introduced. We will have a further progress update next week.
Feb 10, 21:11 UTC
Update - Developers have expanded their initial diagnosis to include some carriers in Italy and New Zealand.
Feb 3, 20:41 UTC
Update - For our OpenVoice customers, we've established new numbers under an alternate carrier. Anyone experiencing issues with UK Toll numbers can utilize the alternates, below.

If they’re dialing… Have them try…
44 (0) 330 221 0115... 442037135047
44 (0) 330 221 0119... 442037135048
44 (0) 330 221 9929... 442037135049
Jan 26, 14:59 UTC
Identified - Our developers have identified a problem with the way audio content is isolated when it arrives from certain providers. This causes the inbound audio to fail to be mixed with the rest of the conference, resulting in participants being unable to be heard. At this time, this issue is limited to UK numbers, only.

If a caller cannot be heard, we recommend they attempt to re-dial into the conference, as this issue is intermittent. If that repeatedly fails, we'd recommend dialing in from another phone provider (such as using a cell phone instead of an office phone).

Our developers are currently working hard on a permanent solution. We appreciate your patience and apologize sincerely for anyone currently impacted by this issue.
Jan 18, 17:02 UTC
GoToMeeting ® Operational
GoToWebinar ® Operational
GoToTraining® Operational
OpenVoice® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Feb 14, 2016

No incidents reported today.

Feb 13, 2016

No incidents reported.

Feb 12, 2016

No incidents reported.

Feb 11, 2016
Postmortem - Read details
Feb 11, 22:00 UTC
Resolved - Our operations team has located and resolved an issue that was affecting the GoToWebinar platform today, creating instability in the website and the service. Analysis is ongoing and we are continuing to monitor the situation to ensure all is working as intended. At this time we believe the issue is resolved and the service is now 100% operational. We apologize for the inconvenience this may have caused.
Feb 11, 01:03 UTC
Monitoring - The GoToWebinar website and service has been restored to full functionality and is working as expected. We continue to investigate the cause of the issue to ensure a complete resolution.
Feb 10, 23:11 UTC
Investigating - We are receiving new reports of issues with the GoToWebinar website and login page. When attempting to log in to an account or navigate to the My Webinars page the error "There was an error processing your request" or "Service Currently Unavailable" may intermittently be displayed. We are actively investigating.
Feb 10, 22:20 UTC
Update - Service has been restored again. We continue to investigate and monitor this issue very closely and apologize for the frustration it has caused.
Feb 10, 19:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 10, 19:58 UTC
Investigating - unfortunately the issue has returned and customers may see delays or be unable to login to their accounts and launch a webinar. We are continuing to work on this issue.
Feb 10, 19:11 UTC
Monitoring - At this time service has been fully restored. We will continue to monitor the status closely while identifying the cause. We apologize for any inconvenience that was caused.
Feb 10, 18:42 UTC
Update - Service is beginning to return to normal. Please try logging in and launching your webinar.
Feb 10, 18:30 UTC
Investigating - We are currently investigating issues with logging into the GoToWebinar website and starting webinars. We apologize for any frustration this issue is causing.
Feb 10, 18:06 UTC
Feb 10, 2016
Resolved - The re-direction of traffic away from the affected data center has been successful and this issue is now resolved. Our service is 100% restored at this time. We continue to investigate the root cause of this issue, and apologize for any frustration it may have caused.
Feb 10, 00:23 UTC
Monitoring - Traffic has been re-directed from the affected data center. If an organizer is affected by this issue, they will need to exit and restart their Meeting/Webinar/Training session in order to connect to the new center.

Our engineers are currently monitoring the situation to ensure there are no additional problems.
Feb 9, 23:25 UTC
Investigating - We're currently investigating an issue in one of our data centers that is preventing audio from connecting for some GoToMeeting, GoToTraining, and GoToWebinar sessions.

This issue is being investigated with high priority and we sincerely apologize to those Organizers and Attendees affected by the problem.
Feb 9, 23:20 UTC
Feb 8, 2016

No incidents reported.

Feb 7, 2016

No incidents reported.

Feb 6, 2016

No incidents reported.

Feb 5, 2016

No incidents reported.

Feb 4, 2016
At 16:00 UTC, some OpenVoice customers may have been dropped from their calls. Others would have experienced busy signals when attempting to dial in. Once the problem was identified, the equipment was restarted and service was restored at approximately 16:04 UTC.

We are 100% operational at this time.

We sincerely apologize to the customers and their attendees that were impacted by this issue.
Feb 4, 17:31 UTC
Feb 2, 2016

No incidents reported.

Feb 1, 2016

No incidents reported.

Jan 31, 2016

No incidents reported.

Jan 30, 2016

No incidents reported.

Jan 29, 2016

No incidents reported.

Jan 28, 2016

No incidents reported.

Jan 27, 2016

No incidents reported.

Jan 25, 2016

No incidents reported.

Jan 24, 2016

No incidents reported.

Jan 23, 2016

No incidents reported.

Jan 22, 2016

No incidents reported.

Jan 21, 2016

No incidents reported.

Jan 20, 2016

No incidents reported.

Jan 19, 2016
Resolved - We have verified that our Citrix environments and applications are operating normally and all systems are clear.
Jan 19, 00:54 UTC
Monitoring - We have received reports from some customers and attendees that they are receiving connection error messages when attempting to join or host some meetings. We are unable to reproduce these issues but are aware that several ISPs mostly on the US East Coast and Canada were having technical difficulties that may affect their customer's ability to join sessions. We have verified that Citrix environments and applications are operating normally and systems are clear, however we are monitoring this situation and our operations team is seeking to get more clarity around the issues with the affected ISPs.
Jan 18, 22:56 UTC
Jan 17, 2016

No incidents reported.

Jan 16, 2016

No incidents reported.

Jan 15, 2016

No incidents reported.