GoToMeeting System Status
Identified - We’re happy to announce that on January 31, 2017, the GoTo business of Citrix (which includes GoToMeeting, GoToWebinar, GoToTraining, GoToMyPC, GoToAssist, OpenVoice, Grasshopper and Event Services) separated from Citrix Systems, Inc. and merged with LogMeIn, Inc. For our customers, the new LogMeIn will offer best-in-class capabilities across a much larger combined portfolio while featuring the scale, resources and world-class talent required to accelerate innovation and address future customer needs.

We are very excited about the possibilities this merger presents for our customers. For the vast majority of customers, no actions will be needed. Our applications will continue to update automatically and take care of any changes required.

If you are an IT Admin, Billing Admin or have an Integration based on one of our APIs, you will need to make some updates. Full details of what you will need to do can be found here: https://care.citrixonline.com/account-update-faqs

Please follow this announcement in our customer community so you are automatically updated with new information as it becomes available: https://community.gotomeeting.com/gotomeeting/topics/important-updates-for-admins-after-the-merger-with-logmein-inc
May 24, 23:27 UTC
GoToMeeting Operational
GoToWebinar Operational
GoToTraining Operational
OpenVoice Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 27, 2017

No incidents reported today.

Jul 26, 2017

No incidents reported.

Jul 25, 2017

No incidents reported.

Jul 24, 2017

No incidents reported.

Jul 23, 2017

No incidents reported.

Jul 22, 2017

No incidents reported.

Jul 21, 2017

No incidents reported.

Jul 20, 2017
Resolved - Our engineers have identified and corrected the issue. We are 100% operational at this time.
Thank you for your patience.
Jul 20, 14:52 UTC
Investigating - Customers are reporting difficulty reaching our Canadian Toll numbers for OpenVoice. GoToMeeting and GoToWebinar are not impacted at this time. Our engineers are actively investigating the root cause. We apologize sincerely for those that are affected.

A workaround for Canadian callers would be to utilize any available toll free numbers or else dial internationally to the US numbers.
Jul 20, 14:42 UTC
Jul 19, 2017

No incidents reported.

Jul 18, 2017

No incidents reported.

Jul 17, 2017

No incidents reported.

Jul 16, 2017

No incidents reported.

Jul 15, 2017

No incidents reported.

Jul 14, 2017

No incidents reported.

Jul 13, 2017

No incidents reported.

Jul 12, 2017
Resolved - After monitoring the situation we have received no new reports of further issues and all systems are fully operational. We apologize for any inconvenience the audio issues earlier today may have caused.

Correction: We received small numbers of reports after this incident was marked resolved, and reopened our investigation with one of our service providers to fully and completely track down the root cause of the issue. It is now resolved, and we have no active reports as of 19:45 UTC.
Jul 12, 19:45 UTC
Monitoring - The audio issues are now resolved and the GoToMeeting/Webinar/Training and OpenVoice platforms are working as expected at this time. We are continuing to monitor the situation to ensure a complete resolution of the issue.
Jul 12, 15:11 UTC
Investigating - We are currently investigating scattered reports of audio issues for GoToMeeting/Webinar/Training and OpenVoice phone numbers. Issues include: dead air, calls 'not completing as dialed' and busy signals.
Jul 12, 14:50 UTC
Resolved - This incident has been resolved.
Jul 12, 12:40 UTC
Monitoring - Our engineering team has successfully routed all affected toll-free numbers and the issue should now be fully mitigated. We are continuing to monitor the audio platform to ensure the issue is completely resolved. We are also continuing to investigate the root cause of the hardware issue to determine any additional steps that may need to be taken to ensure this issue does not recur.
Jul 11, 22:46 UTC
Update - Our engineering team is continuing to address the hardware issue and is working to route toll-free audio traffic around the affected systems.
Jul 11, 21:59 UTC
Identified - Our engineers have identified a hardware issue affecting toll-free numbers for some regions. We are working to resolve the issue, and will continue to provide updates.
Jul 11, 21:07 UTC
Investigating - We are actively investigating reports of intermittent audio issues with OpenVoice and GoToMeeting phone conference bridges. The reported issues include spaces of dead air during sessions, dropped calls, busy signals when dialing in, or errors when dialing in.
Jul 11, 20:37 UTC
Jul 10, 2017
Resolved - This issue has been resolved. We are 100% operational at this time.
Jul 10, 17:29 UTC
Identified - We are currently experiencing delays for outbound emails related to the OpenVoice product. This will include (but may not be limited to) after conference emails. We apologize for the inconvenience. Our developers are currently working to address the issue.
Jul 10, 16:55 UTC
Jul 9, 2017

No incidents reported.

Jul 8, 2017

No incidents reported.

Jul 7, 2017

No incidents reported.

Jul 6, 2017

No incidents reported.

Jul 5, 2017

No incidents reported.

Jul 4, 2017

No incidents reported.

Jul 3, 2017

No incidents reported.

Jul 2, 2017

No incidents reported.

Jul 1, 2017

No incidents reported.

Jun 30, 2017

No incidents reported.

Jun 29, 2017

No incidents reported.

Jun 28, 2017

No incidents reported.

Jun 27, 2017

No incidents reported.