GoToMeeting® System Status
All Systems Operational
GoToMeeting ® Operational
GoToWebinar ® Operational
GoToTraining® Operational
OpenVoice® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Jul 30, 2016

No incidents reported today.

Jul 29, 2016
Resolved - Monitoring is complete and we have confirmed we are currently 100% operational.

Thank you for your patience while this incident was investigated. We apologize, again, for any inconvenience to organizers and their participants.
Jul 29, 17:32 UTC
Update - The email delay has been reduced to 10 - 15 minutes, we are continue to investigate the root cause.
Jul 28, 19:06 UTC
Investigating - We are investigating reports of delayed webinar registration and reminder email. In some cases these email are being delivered 1 - 2 hours after they have been sent.
Jul 28, 16:42 UTC
Jul 27, 2016

No incidents reported.

Jul 26, 2016

No incidents reported.

Jul 25, 2016

No incidents reported.

Jul 24, 2016

No incidents reported.

Jul 23, 2016

No incidents reported.

Jul 22, 2016
Resolved - Monitoring is complete and we have confirmed we are currently 100% operational.

Thank you for your patience while this incident was investigated. We apologize, again, for any inconvenience to organizers and their participants.
Jul 22, 14:36 UTC
Update - We are continuing to investigate the cause of the current audio issues. Some changes have been made to improve over all stability and quality.
Jul 21, 18:44 UTC
Investigating - We are currently investigating reports of OpenVoice, GoToMeeting and GoToWebinar audio issues. A potential workaround is to start a Meet Now, in place of your scheduled meeting. We apologize for any frustration or inconvenience experienced.
Jul 21, 15:44 UTC
Jul 20, 2016

No incidents reported.

Jul 19, 2016

No incidents reported.

Jul 18, 2016

No incidents reported.

Jul 17, 2016
Completed - The scheduled maintenance has been completed.
Jul 17, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 03:00 UTC
Scheduled - In order to provide the best possible service to our customers, we are carrying out critical disaster recovery simulation and testing of our systems. During this maintenance period GoToMeeting, GoToWebinar and GoToTraining customers on our new platform will be unable to create accounts/licenses, change passwords or make any other account/profile changes. Customers starting and joining sessions via our desktop software will not be impacted, but attendees using our web client in Chrome will have to dial in as VoIP will be unavailable. When dialing in by Telephone, the audio PIN features will not be functioning (mute/unmute, who is speaking, etc).

We apologize for any inconvenience this maintenance may cause, and thank you for your understanding.
Jul 15, 18:18 UTC
Jul 16, 2016
Completed - The scheduled maintenance has been completed.
Jul 16, 07:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 03:30 UTC
Scheduled - In order to provide the best possible service to our customers, we are carrying out critical disaster recovery simulation and testing of our systems. During this maintenance period GoToMeeting, GoToWebinar and GoToTraining customers on our new platform will be unable to create accounts/licenses, change passwords or make any other account/profile changes. Customers starting and joining sessions via our desktop software will not be impacted, but attendees using our web client in Chrome will have to dial in as VoIP will be unavailable. When dialing in by Telephone, the audio PIN features will not be functioning (mute/unmute, who is speaking, etc).

We apologize for any inconvenience this maintenance may cause, and thank you for your understanding.
Jul 15, 18:15 UTC
Jul 15, 2016

No incidents reported.

Jul 14, 2016

No incidents reported.

Jul 13, 2016

No incidents reported.

Jul 12, 2016
Postmortem - Read details
Jul 13, 23:24 UTC
Resolved - Maintenance is complete. International Toll Free Calls should now continue beyond a 15 minute duration. We are 100% operational at this time.
Jul 12, 06:07 UTC
Update - Our audio team will be making emergency changes this evening (after 10 PM Pacific Daylight Time) to eliminate this issue. We will advise when this maintenance work is complete.

Until this work is completed, we continue to recommend that affected callers use Toll numbers for the affected countries. These changes should have no impact on in-flight calls.
Jul 11, 17:08 UTC
Identified - We've identified an issue affecting International Toll Free. Calls are disconnecting after a 15 minute duration. We've raised a high-priority ticket with the affected carrier and are currently working with them to resolve.

As a workaround for this issue, we recommend affected callers use Toll numbers (rather than Toll Free) for calls that exceed 15 minutes.

The following countries are potentially impacted:
Argentina
Austria
Bahrain
Belgium
Brazil
Bulgaria
Chile
China
Colombia
Costa Rica
Czech Republic
Denmark
Finland
France
Germany
Greece
Hong Kong
Hungary
Ireland
Italy
Japan
Korea South
Malaysia
Mexico
Netherlands
New Zealand
Norway
Philippines
Poland
Portugal
Romania
Russian Federation
Saudi Arabia
Singapore
South Africa
Spain
Sweden
Switzerland
Taiwan
Turkey
United Arab Emirates
United Kingdom

We sincerely apologize to any customers experiencing this issue and we assure you we are working hard to address the underlying cause.
Jul 11, 15:08 UTC
Jul 10, 2016

No incidents reported.

Jul 9, 2016

No incidents reported.

Jul 8, 2016

No incidents reported.

Jul 7, 2016

No incidents reported.

Jul 6, 2016
Postmortem - Read details
Jul 7, 16:16 UTC
Resolved - All systems are operational and continue to monitor them closely.

We apologize for the inconvenience this may have caused to you and your customers
Jul 6, 12:57 UTC
Monitoring - The issue has been isolated and fixed. All systems are operational and monitored closely.

We apologize for the inconvenience this may have caused to you and your customers
Jul 6, 11:53 UTC
Update - We identified an intermittent issue and now working on a solution.
We are in contact with the affected ISP.

At this point we have only a few reports of not beeing able to join or start a session.
We apologize for the inconvenience this may have caused to you and your customers
Jul 6, 11:15 UTC
Update - We identified an intermittent issue and now working on a solution. At this point join / start session and accessing the Portal is working.
We are in contact with the affected ISP.

We apologize for the inconvenience this may have caused to you and your customers
Jul 6, 09:54 UTC
Identified - We identified an intermittent issue and now working on a solution. At this point join / start session and accessing the Portal is working.

We apologize for the inconvenience this may have caused to you and your customers
Jul 6, 08:38 UTC
Investigating - Some Customers currently experience issue and delays when trying to access the GotoMeeting Portal or Start / Join a session. Already running sessions are not affected.

We apologize for the inconvenience this may cause to you and your customers
Jul 6, 07:54 UTC
Jul 5, 2016

No incidents reported.

Jul 4, 2016

No incidents reported.

Jul 3, 2016

No incidents reported.

Jul 2, 2016

No incidents reported.

Jul 1, 2016

No incidents reported.

Jun 30, 2016

No incidents reported.