GoToMeeting® System Status
All Systems Operational

About This Site

For information regarding Citrix Heartbleed vulnerability, please visit support.gotomeeting.com and follow the Recommended link for "SSL Security Update: Heartbleed bug".

GoToMeeting ® Operational
GoToWebinar ® Operational
GoToTraining® Operational
OpenVoice® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Sep 3, 2015

No incidents reported today.

Sep 2, 2015

No incidents reported.

Sep 1, 2015

No incidents reported.

Aug 31, 2015

No incidents reported.

Aug 30, 2015

No incidents reported.

Aug 29, 2015

No incidents reported.

Aug 28, 2015

No incidents reported.

Aug 27, 2015

No incidents reported.

Aug 26, 2015

No incidents reported.

Aug 25, 2015

No incidents reported.

Aug 24, 2015

No incidents reported.

Aug 23, 2015

No incidents reported.

Aug 22, 2015

No incidents reported.

Aug 21, 2015

No incidents reported.

Aug 20, 2015
Resolved - This incident has been fully resolved, and we are now fully operational.
Aug 20, 16:37 UTC
Identified - We have identified an issue that is resulting in some uploaded recordings not playing back successfully. Some recordings may fail to play, giving the error "The video you are trying to watch is currently unavailable. Please check back soon". We are actively working toward a resolution, and we apologize for any frustration this may cause.
Aug 20, 04:57 UTC
Aug 19, 2015

No incidents reported.

Aug 18, 2015

No incidents reported.

Aug 17, 2015

No incidents reported.

Aug 16, 2015

No incidents reported.

Aug 15, 2015

No incidents reported.

Aug 14, 2015
Resolved - Build 6.3.0.149 has been released with a fix for this issue and is available in the App Store for download.

https://itunes.apple.com/us/app/gototraining/id898950360
Aug 14, 19:07 UTC
Identified - The issue has been identified.
Operations is actively working towards fixing the issue.
This is only impacting to customers who are trying to join the GoToTraining sessions from their iOS devices
directly using the training ID .
Customers joining the sessions after completing the attendee registration are not impacted.
Attendee registration link is sent by the organizer to the attendees.
This can be communicated to the impacted customers as a work around.
We apologize for the inconvenience caused.
Jun 24, 15:19 UTC
Investigating - Some customers of our GoToTraining service may experience issues joining GoToTraining Sessions from their iOS devices. Other operating systems are not affected.
We sincerely apologize for the disruption in service to you and your customers.
Jun 24, 11:39 UTC
Aug 13, 2015

No incidents reported.

Aug 12, 2015

No incidents reported.

Aug 11, 2015

No incidents reported.

Aug 10, 2015
Resolved - We are 100% operational now. We sincerely apologize for the disruption in service to you and your customers.
Aug 10, 11:01 UTC
Identified - Amazon already identified the cause of the issue and actively working to restore the service.
Aug 10, 10:46 UTC
Investigating - GoToWebinar and GoToTraining customers may experience issues to upload their recordings in Amazon cloud storage. We sincerely apologize for the disruption in service to you and your customers. This is top priority and we are working towards a resolution as quickly as possible.
Aug 10, 09:36 UTC
Aug 9, 2015

No incidents reported.

Aug 8, 2015

No incidents reported.

Aug 7, 2015

No incidents reported.

Aug 6, 2015

No incidents reported.

Aug 5, 2015
Resolved - We have not received any new reports of this issue. All affected conference numbers are fully operational. We apologize for any inconvenience and frustration experienced.
Aug 5, 20:55 UTC
Monitoring - On 8/1/15 at 12:00 AM PDT our network engineering team completed a change to address this issue. We will continue to closely monitor the situation.
Aug 3, 18:30 UTC
Investigating - We have received reports of poor audio quality from some callers dialed into the +164674931xx GoToMeeting conference numbers. Only some calls made to these conference numbers are affected. Our network engineering team is still working with our affected carrier to resolve this issue.
Jul 31, 18:55 UTC
Resolved - This issue is now resolved. We sincerely apologize for the disruption in service to you and your customers.
Aug 5, 16:01 UTC
Investigating - We are investigating an issue whereby the GoToWebinar registration page fails to load for at least some customers. We sincerely apologize for the disruption in service to you and your customers. This is top priority and we are working towards a resolution as quickly as possible.
Aug 5, 14:26 UTC
Resolved - The issue is resolved now. We sincerely apologize for the disruption in service to you and your customers.
Aug 5, 13:48 UTC
Update - The issue is still under investigation. We sincerely apologize for the disruption in service to you and your customers. This is top priority and we are working towards a resolution as quickly as possible.
Aug 5, 12:54 UTC
Investigating - We are investigating an issue whereby the GoToWebinar registration page fails to load for at least some customers. We sincerely apologize for the disruption in service to you and your customers. This is top priority and we are working towards a resolution as quickly as possible.
Aug 5, 11:43 UTC
Aug 4, 2015

No incidents reported.