GoToMeeting System Status
All Systems Operational
GoToMeeting   Operational
GoToWebinar   Operational
GoToTraining   Operational
OpenVoice   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 20, 2017

No incidents reported today.

Nov 19, 2017

No incidents reported.

Nov 18, 2017

No incidents reported.

Nov 17, 2017

No incidents reported.

Nov 16, 2017

No incidents reported.

Nov 15, 2017

No incidents reported.

Nov 14, 2017

No incidents reported.

Nov 13, 2017

No incidents reported.

Nov 12, 2017

No incidents reported.

Nov 11, 2017

No incidents reported.

Nov 10, 2017

No incidents reported.

Nov 9, 2017

No incidents reported.

Nov 8, 2017
A configuration change in our equipment resulted in some US Toll callers being dropped within a few minutes of connecting to our phone bridges. Once identified, the change was reverted and all calls started completing normally. VoIP participants were unaffected during the issue.

We sincerely apologize for those impacted.
Nov 8, 02:25 UTC
Resolved - This incident has been resolved.
Nov 8, 00:24 UTC
Identified - We’re happy to announce that on January 31, 2017, the GoTo business of Citrix (which includes GoToMeeting, GoToWebinar, GoToTraining, GoToMyPC, GoToAssist, OpenVoice, Grasshopper and Event Services) separated from Citrix Systems, Inc. and merged with LogMeIn, Inc. For our customers, the new LogMeIn will offer best-in-class capabilities across a much larger combined portfolio while featuring the scale, resources and world-class talent required to accelerate innovation and address future customer needs.

We are very excited about the possibilities this merger presents for our customers. For the vast majority of customers, no actions will be needed. Our applications will continue to update automatically and take care of any changes required.

If you are an IT Admin, Billing Admin or have an Integration based on one of our APIs, you will need to make some updates. Full details of what you will need to do can be found here: https://support.logmeininc.com/account-update-faqs

Please follow this announcement in our customer community so you are automatically updated with new information as it becomes available: https://community.gotomeeting.com/gotomeeting/topics/important-updates-for-admins-after-the-merger-with-logmein-inc
May 24, 23:27 UTC
Nov 7, 2017

No incidents reported.

Nov 6, 2017
Resolved - This incident has been resolved.
Nov 6, 23:20 UTC
Identified - At this time customers connecting to our services via Comcast/Xfinity are experiencing connectivity issues. Please refer to this page for more http://downdetector.com/status/comcast-xfinity/map/
Nov 6, 18:51 UTC
Nov 5, 2017

No incidents reported.

Nov 4, 2017

No incidents reported.

Nov 3, 2017

No incidents reported.

Nov 2, 2017

No incidents reported.

Nov 1, 2017

No incidents reported.

Oct 31, 2017
Resolved - The issue is completely resolved. All systems are 100% operational.
We apologize for the inconvenience this may have caused to you and your customers.
Oct 31, 22:08 UTC
Monitoring - This issue appears to be resolved. We will continue to monitor the situation closely. We apologize for the inconvenience.
Oct 31, 20:38 UTC
Investigating - GoToMeeting has received reports that one or more major internet service providers are experiencing a disruption. This may be preventing some customers from starting or joining support sessions. Our Engineering team is working with the affected providers to resolve this issue as quickly as possible.
Oct 31, 19:09 UTC
Oct 30, 2017

No incidents reported.

Oct 29, 2017

No incidents reported.

Oct 28, 2017

No incidents reported.

Oct 27, 2017

No incidents reported.

Oct 26, 2017
Resolved - We are not hearing of any additional reports of this issue. Please contact our support team should you have any further issues. We apologize for any inconvenience.
Oct 26, 18:36 UTC
Monitoring - Our engineering team has identified the issue with the login process and implemented an interim fix. We will be implementing a permanent fix in the next few weeks. We will continue to monitor our systems for a recurrence.

Should you experience the issue please use the work around below for an immediate fix:

1. Uninstall GoToMeeting desktop application
2. Log into your account at www.gotomeeting.com
3. Start a new meeting by logging into www.gotomeeting.com to re-install the desktop application

Should you need help resolving this or any other issue please navigate to https://support.logmeininc.com/gotomeeting/contactus and contact our support team.
Oct 25, 21:31 UTC
Investigating - Some Customers may see 'Authentication Service Error' when logging Into desktop application (GotoMeeting, GotoWebinar, GotoTraining).

The following steps will resolve the issue and you can use the desktop application as before:

1. Uninstall GoToMeeting desktop application
2. Log into your account at www.gotomeeting.com
3. Start any scheduled meeting to re-install the desktop application

We apologize for the inconvenience this may cause.
Oct 25, 13:11 UTC
Oct 25, 2017
Resolved - The issue is completely resolved. All systems are 100% operational.

We apologize for the inconvenience this may have caused to you and your customers.
Oct 25, 07:58 UTC
Monitoring - We are continuing to monitor this issue. We identified a group of east coast network and internet outages as the likely cause. Please call our support team should you experience any further issues.
Oct 24, 17:55 UTC
Update - Current work around: Quit and restart the effected program and should that not resolve the issue, restart the computer or device.
Oct 24, 16:40 UTC
Investigating - We are receiving reports of customers experiencing delays in starting sessions and issues logging into GoToMeeting, GoToWebinar and GoToTraining. We are investigating the issue and will update this page as soon as possible.
Oct 24, 16:20 UTC
Oct 23, 2017

No incidents reported.

Oct 22, 2017

No incidents reported.

Oct 21, 2017

No incidents reported.