GoToMeeting® System Status
Identified - The issue has been identified.
Operations is actively working towards fixing the issue.
This is only impacting to customers who are trying to join the GoToTraining sessions from their iOS devices
directly using the training ID .
Customers joining the sessions after completing the attendee registration are not impacted.
Attendee registration link is sent by the organizer to the attendees.
This can be communicated to the impacted customers as a work around.
We apologize for the inconvenience caused.
Jun 24, 15:19 UTC
Investigating - Some customers of our GoToTraining service may experience issues joining GoToTraining Sessions from their iOS devices. Other operating systems are not affected.
We sincerely apologize for the disruption in service to you and your customers.
Jun 24, 11:39 UTC
Investigating - Investigating - Investigating - GoToTraining customers are experiencing issues joining GoToTraining Sessions from their IOS devices.
Operations are currently investing the issue.
We sincerely apologize for the disruption in service to you and your customers. This is top priority and we are working towards a resolution as quickly as possible.
Jun 24, 11:40 UTC

About This Site

For information regarding Citrix Heartbleed vulnerability, please visit support.gotomeeting.com and follow the Recommended link for "SSL Security Update: Heartbleed bug".

GoToMeeting ® Operational
GoToWebinar ® Operational
GoToTraining® Operational
OpenVoice® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Jul 8, 2015

No incidents reported today.

Jul 7, 2015
Resolved - We have confirmed that this issue is resolved, and we are now 100% operational.
Jul 7, 16:56 UTC
Monitoring - We are currently monitoring an issue where organizers may experience issues authenticating their Webinar or Training sessions. Organizers may see the following message displayed: "Authentication Service Error - Please go back to your client application and try again, or contact the owner and ask for support.". We believe we have located the issue and are working to ensure it is completely resolved.
Jul 7, 16:50 UTC
Jul 6, 2015

No incidents reported.

Jul 5, 2015

No incidents reported.

Jul 4, 2015

No incidents reported.

Jul 3, 2015

No incidents reported.

Jul 2, 2015

No incidents reported.

Jul 1, 2015

No incidents reported.

Jun 30, 2015

No incidents reported.

Jun 29, 2015

No incidents reported.

Jun 28, 2015

No incidents reported.

Jun 27, 2015
Resolved - This incident has been resolved.
Jun 27, 05:13 UTC
Identified - Operations is actively working on a Disaster Recovery Testing. Users will not be able to start or join sessions. Website will be down.

Maintenance window:
6/26/2015 8:00:00 PM - 6/27/2015 10:15:00 PM Pacific
Expected down time:
20 - 40 min
Jun 27, 04:00 UTC
Jun 26, 2015

No incidents reported.

Jun 25, 2015

No incidents reported.

Jun 23, 2015

No incidents reported.

Jun 22, 2015

No incidents reported.

Jun 21, 2015

No incidents reported.

Jun 20, 2015

No incidents reported.

Jun 19, 2015

No incidents reported.

Jun 18, 2015
Resolved - We are currently 100% Operational now.
Jun 18, 11:48 UTC
Monitoring - It has been identified that the impact is very low. Very few Android customers would be experiencing issues with their specific end points to start or join the sessions. The GoToWebinar Development team will be working with the Android Endpoint development team to fix the issue.
Jun 17, 10:47 UTC
Update - The issue is still under investigation.
Jun 17, 10:23 UTC
Identified - The issue with android devices is identified and we are working on fixing it.
Jun 17, 09:17 UTC
Investigating - GoToWebinar customers might experience issues to start or join the sessions from their Android devices. Operations are currently investing the issue
We sincerely apologize for the disruption in service to you and your customers. This is top priority and we are working towards a resolution as quickly as possible.
Jun 17, 09:08 UTC
Resolved - We are 100% operational again.
Jun 18, 11:02 UTC
Investigating - Some Admins are currently unable to manage users and seats in the Admin Center. The issue is under investigation. We sincerely apologize for the disruption in service to you and your customers. This is top priority and we are working towards a resolution as quickly as possible.
Jun 18, 09:47 UTC
Jun 17, 2015
Resolved - A fix for this issue was deployed last night and confirmed as no longer occurring this morning.
Jun 17, 17:05 UTC
Identified - Our Engineering team has identified an issue where using the Practice mode feature for GoToWebinar will start the session in Live mode. Our engineering team is actively investigating this issue with a high priority.
Jun 16, 20:34 UTC
Jun 16, 2015
Resolved - This incident has been resolved and all affected content is available and playing properly. We apologize for any frustration and inconvenience this may have caused.
Jun 16, 04:29 UTC
Monitoring - Access to affected content has been restored and we are monitoring closely.
Jun 16, 02:04 UTC
Identified - Our Engineering team has identified the issue with playback of older content and is working with the highest priority to restore full service. Some customers may continue to experience playback issues with older content at this time.
Jun 15, 22:48 UTC
Investigating - Customers may experience issues playing back uploaded recordings. The engineering team is investigating this at a high priority.
Jun 15, 21:56 UTC
Jun 14, 2015

No incidents reported.

Jun 13, 2015

No incidents reported.

Jun 12, 2015

No incidents reported.

Jun 11, 2015

No incidents reported.

Jun 10, 2015

No incidents reported.

Jun 9, 2015

No incidents reported.

Jun 8, 2015

No incidents reported.