GoToMeeting System Status
Investigating - Some organizer or attendees may experience issues such as disconnects after 30min, busy signal or DTMF signals not being accepted when using the Phone option. Voice over IP connections are not affected.
If you are experince above mentioned issues please use an alternate dial in number
https://support.logmeininc.com/gotomeeting/how-to/how-to-generate-an-alternate-number-000310856

We apologize for the inconvenience this may cause to you and your customers
Sep 21, 08:12 UTC
Identified - We’re happy to announce that on January 31, 2017, the GoTo business of Citrix (which includes GoToMeeting, GoToWebinar, GoToTraining, GoToMyPC, GoToAssist, OpenVoice, Grasshopper and Event Services) separated from Citrix Systems, Inc. and merged with LogMeIn, Inc. For our customers, the new LogMeIn will offer best-in-class capabilities across a much larger combined portfolio while featuring the scale, resources and world-class talent required to accelerate innovation and address future customer needs.

We are very excited about the possibilities this merger presents for our customers. For the vast majority of customers, no actions will be needed. Our applications will continue to update automatically and take care of any changes required.

If you are an IT Admin, Billing Admin or have an Integration based on one of our APIs, you will need to make some updates. Full details of what you will need to do can be found here: https://support.logmeininc.com/account-update-faqs

Please follow this announcement in our customer community so you are automatically updated with new information as it becomes available: https://community.gotomeeting.com/gotomeeting/topics/important-updates-for-admins-after-the-merger-with-logmein-inc
May 24, 23:27 UTC
GoToMeeting   Operational
GoToWebinar   Operational
GoToTraining   Operational
OpenVoice   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 20, 2017

No incidents reported.

Sep 19, 2017

No incidents reported.

Sep 18, 2017

No incidents reported.

Sep 17, 2017
Completed - The scheduled maintenance has been completed.
Sep 17, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 05:00 UTC
Scheduled - During this scheduled system maintenance, Organizers will be unable to start or join sessions and our product websites will be unavailable.

These system maintenance sessions are very important, as they allow us to fully test our backup systems and recovery measures. We make every effort to schedule our maintenance periods to have the lowest possible impact to our customers. If you have any questions, please don’t hesitate to contact us at https://support.logmeininc.com/gotowebinar/contactus, or on our community page at https://community.gotomeeting.com/gotomeeting/topics/upcoming-scheduled-maintenance-september-15th-and-16th

We apologize for any inconvenience they may cause, and thank you for your understanding.
Sep 16, 22:57 UTC
Sep 16, 2017
We have been alerted by our telecom provider that Chinese regulators are deactivating a series of local toll-free Chinese phone numbers on Sunday, September 17th. This change will impact certain GoToMeeting, GoToWebinar, GoToTraining and OpenVoice users starting or joining meetings in China using local toll-free numbers.

If you have a meeting scheduled with a Chinese number beginning with 4007, the number will be deactivated on September 17th. If your meeting dial-in number in China begins with 10800 or 4001 or 4008, then you are NOT impacted. VoIP calling will also remain unaffected.


For events that are impacted, you will need to switch your Chinese dial-in number to one of the new product specific numbers below:

Product Replacement Chinese Toll-Free Number
GoToMeeting 4008 866 143
GoToTraining 4008 866 153
GoToWebinar 4008 866 144
OpenVoice 4008 866 142

For meetings that are impacted, the best course of action is to delete the affected meeting and create a new event. The new meeting will automatically include the correct dial in information for Chinese participants. Alternatively, if you know who in your meeting will be joining from China you can manually send them the appropriate new dial in information from the above chart without changing the invite for other attendees.

We would like to apologize for any inconvenience this may cause.
Sep 16, 22:50 UTC
Sep 15, 2017

No incidents reported.

Sep 14, 2017
Resolved - This issue is now resolved. A disruption with our cloud service provider caused some customers to be unable to connect to both VoIP and PSTN audio. Additionally, some ongoing phone calls would have been dropped. We apologize for any inconvenience that was caused by this issue.
Sep 14, 20:00 UTC
Monitoring - We experienced an audio disruption between 11:12AM and 11:19AM Pacific time that may have resulted in dropped audio connections from both VOIP and telephone audio, or meeting attendees being unable to connect to the audio for GoToMeeting, GoToWebinar, and OpenVoice sessions. The audio service has been restored and is fully operational at this time. We are monitoring the situation closely to ensure its complete resolution, and actively investigating the root cause of the issue.

Organizers or attendees still experiencing issues may resolve it by briefly switching audio modes from telephone to mic and speakers and back again, or vice versa.
Sep 14, 18:38 UTC
Sep 13, 2017

No incidents reported.

Sep 12, 2017
Resolved - All systems are 100% operational. We keep monitoring closely the affected components.

We apologize for the inconvenience this may have caused to you and your customers.
Sep 12, 07:13 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 12, 06:25 UTC
Identified - We have identified the issue and our engineering team has taken steps to resolve it.
Both "global.gotomeeting.com" and GoToMeet.me are currently up and running fine. We are monitoring the situation.
Sep 12, 06:19 UTC
Investigating - We are aware of users being unable to start GoToMeeting session or to login on the GoToMeeting portal. We are currently investigating this issue. We apologize for the inconvenient this may cause.
Sep 12, 06:04 UTC
Sep 11, 2017

No incidents reported.

Sep 10, 2017

No incidents reported.

Sep 9, 2017

No incidents reported.

Sep 8, 2017

No incidents reported.

Sep 7, 2017

No incidents reported.

Sep 6, 2017

No incidents reported.

Sep 5, 2017

No incidents reported.

Sep 4, 2017

No incidents reported.

Sep 3, 2017

No incidents reported.

Sep 2, 2017

No incidents reported.

Sep 1, 2017

No incidents reported.

Aug 31, 2017

No incidents reported.

Aug 30, 2017

No incidents reported.

Aug 29, 2017

No incidents reported.

Aug 28, 2017

No incidents reported.

Aug 27, 2017

No incidents reported.

Aug 26, 2017

No incidents reported.

Aug 25, 2017

No incidents reported.

Aug 24, 2017

No incidents reported.

Aug 23, 2017

No incidents reported.

Aug 22, 2017

No incidents reported.