GoToMeeting System Status
All Systems Operational
GoToMeeting Operational
GoToWebinar Operational
GoToTraining Operational
OpenVoice Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 28, 2017

No incidents reported today.

Mar 27, 2017

No incidents reported.

Mar 26, 2017

No incidents reported.

Mar 25, 2017

No incidents reported.

Mar 24, 2017

No incidents reported.

Mar 23, 2017

No incidents reported.

Mar 22, 2017

No incidents reported.

Mar 21, 2017
Resolved - We've received no new complaints regarding this issue over the past several days. We're now confident that the carrier has completely addressed the problem.

We are 100% operational at this time. Thank you.
Mar 21, 14:39 UTC
Update - Reports of this issue have greatly diminished. We are still engaged with the affected carrier and are continuing to monitor the situation to ensure that the issue is completely resolved and no further instances are occurring.
Mar 17, 16:57 UTC
Update - We continue to receive intermittent reports of this issue. We have re-engaged the affected carrier and they're committed to providing a timely resolution.

We apologize sincerely to all those that continue to be impacted.
Mar 15, 16:17 UTC
Monitoring - The affected carrier has advised they may have identified the problem and have made a change to their network. We're currently monitoring for any new reports that have occurred since 17:41 UTC on March 13th, 2017.
Mar 13, 22:14 UTC
Investigating - Some customers are reporting that calls to United Kingdom (UK) & German (DE) numbers are experiencing periods of dead air. The call will begin normally until callers will abruptly be unable to hear other participants. Callers reporting having to hang up and dial back in to restore audio.

If you experience this issue on GoToMeeting, GoToWebinar, or GoToTraining, please use the instructions below to generate an alternative number:
https://care.citrixonline.com/it/article/000310856

We apologize for the inconvenience this may cause and will provide further updates.
Mar 9, 12:21 UTC
Mar 20, 2017

No incidents reported.

Mar 19, 2017

No incidents reported.

Mar 18, 2017

No incidents reported.

Mar 16, 2017

No incidents reported.

Mar 14, 2017

No incidents reported.

Mar 12, 2017

No incidents reported.

Mar 11, 2017

No incidents reported.

Mar 10, 2017

No incidents reported.

Mar 8, 2017

No incidents reported.

Mar 7, 2017

No incidents reported.

Mar 6, 2017

No incidents reported.

Mar 5, 2017

No incidents reported.

Mar 4, 2017

No incidents reported.

Mar 3, 2017

No incidents reported.

Mar 2, 2017
A subset of callers may have experienced their call drop sometime just before 11 AM PST. This was determined to be a temporary equipment failure. Callers would have heard dead air and possibly a dial tone. No issues were experienced after dialing back in. All products (GoToMeeting, GoToWebinar, GoToTraining, OpenVoice) were potentially impacted, but the majority of affected calls were on GoToWebinar.

We are 100% operational at this time.
Mar 2, 18:58 UTC
Mar 1, 2017
Resolved - We have confirmed that this issue is completely resolved, recordings are uploading and processing normally, and all systems are 100% operational at this time. We apologize for any inconvenience this issue may have caused.
Mar 1, 20:39 UTC
Monitoring - A fix has been implemented and recordings are successfully uploading and processing at this time. We are monitoring the situation to ensure the stability of the upload service.
Mar 1, 19:30 UTC
Identified - We have determined the issue to be with one of our service providers and we are working with them directly on a resolution. Active sessions and the local recording service are not affected at this time, only uploading and processing recording files to the GoToWebinar and GoToTraining websites.
Mar 1, 19:13 UTC
Investigating - We are recieving reports of issues with uploading or converting recordings with GoToWebinar and GoToTraining. Attempting to do so returns an error 'This file couldn't be processed. Please upload it again'. We are actively investigating.
Mar 1, 18:11 UTC
Feb 28, 2017
Resolved - This incident was a result of a service disruption with Amazon Web Services (AWS) which in turn affected some parts of our applications. Please visit the Amazon Health page under "Status History" for additional information about these incidents. We have confirmed that the issue has been completely resolved and all systems are 100% operational at this time. We apologize for an inconvenience this has caused you and your customers.
Feb 28, 22:54 UTC
Monitoring - At this time we have confirmed that all impacted services have been restored. We are continuing to monitor the situation closely to ensure the complete stability of the platform.
Feb 28, 22:15 UTC
Update - We are seeing improvement in impacted services, though some remain intermittently affected. We expect the service to continue to improve moving forward and are monitoring the situation closely.
Feb 28, 21:06 UTC
Update - We have determined the issue to be within our service provider and are continuing to work to resolve this issue. Customers may continue to experience problems joining meetings, webinars, or training sessions. Our website may be slow to respond and other components listed in the previous update may also continue to be impacted. Thank you for your patience while we work through this issue.
Feb 28, 19:32 UTC
Update - We have determined that the issues we are currently experiencing are also impacting the Instant Join flows for GoToTraining and GoToWebinar. Joining and hosting sessions using the application flow is unaffected.

Currently Impacted Services:
Instant Join flow for GoToMeeting, GoToWebinar, and GoToTraining
GoToMeeting Outlook Plug-in
Google Calendar Plug-in
GoToWebinar Report Generation
GoToWebinar and GoToTraining Recording Playback
Feb 28, 19:02 UTC
Identified - We have identified the source of the disruption and are working to mitigate the issues.
Feb 28, 18:43 UTC
Update - We have determined that the Instant Join flow for joining sessions may also be affected by this issue, as well as retrieving the invitation text for new meetings through the GoToMeeting application. Joining and starting sessions via the GoToMeeting application is unaffected. We are continuing to investigate and work towards a resolution.
Feb 28, 18:27 UTC
Investigating - We are receiving reports of delays loading the My Meetings page after logging into the website at gotomeeting.com. We are actively investigating this issue. Active sessions do not appear to be affected.
Feb 28, 18:09 UTC
Feb 27, 2017
Resolved - We have confirmed that reverting the changes has fully resolved this issue, no further unintended emails are being sent, and GoToTraining is 100% operational. We would like to sincerely apologize to those affected users for the unwanted email communications, and for any inconvenience this incident caused.
Feb 27, 18:15 UTC
Monitoring - We have reversed the changes made this weekend that were triggering the unwanted GoToTraining email communications and confirmed that they are no longer being sent by our servers. At this time we are closely monitoring the situation to ensure the fix has completely resolved the issue.
Feb 27, 16:44 UTC
Identified - We have identified that the source of the unwanted emails is related to a change that was recently implemented over the weekend. We are working to rollback the change at this time which should halt any new unwanted emails from being sent.
Feb 27, 16:23 UTC
Update - We are continuing to investigate the source of the unwanted GoToTraining confirmation and reminder emails as a high priority issue.
Feb 27, 15:02 UTC
Investigating - At the moment we are experiencing an issue with attendees receiving unwanted GoToTraining confirmation e-mails. We are investigating this issue with high priority.

We apologize for the inconvenience and appreciate your understanding in this matter.
Feb 27, 13:08 UTC
Feb 26, 2017

No incidents reported.