GoToMeeting System Status
Identified - We’re happy to announce that on January 31, 2017, the GoTo business of Citrix (which includes GoToMeeting, GoToWebinar, GoToTraining, GoToMyPC, GoToAssist, OpenVoice, Grasshopper and Event Services) separated from Citrix Systems, Inc. and merged with LogMeIn, Inc. For our customers, the new LogMeIn will offer best-in-class capabilities across a much larger combined portfolio while featuring the scale, resources and world-class talent required to accelerate innovation and address future customer needs.

We are very excited about the possibilities this merger presents for our customers. For the vast majority of customers, no actions will be needed. Our applications will continue to update automatically and take care of any changes required.

If you are an IT Admin, Billing Admin or have an Integration based on one of our APIs, you will need to make some updates. Full details of what you will need to do can be found here: https://support.logmeininc.com/account-update-faqs

Please follow this announcement in our customer community so you are automatically updated with new information as it becomes available: https://community.gotomeeting.com/gotomeeting/topics/important-updates-for-admins-after-the-merger-with-logmein-inc
May 24, 23:27 UTC
GoToMeeting   Operational
GoToWebinar   Operational
GoToTraining   Operational
OpenVoice   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 20, 2017

No incidents reported today.

Oct 19, 2017
Resolved - We have not seen a recurrence of this issue. We will continue to monitor our systems to ensure the SSO functionality is working as designed.

Please reach out to our support team should you experience this or any other issues.
Oct 19, 12:29 UTC
Monitoring - We were able to identify the cause and a fix has been implemented. We will continue to monitor the system for any additional instances.

We apologize for any inconvenience this may have caused.
Oct 19, 11:48 UTC
Investigating - Some customers may experience an error when trying to use the Single Sign On functionality ("My Company ID").

We apologize for the inconvenience.
Oct 19, 10:22 UTC
Oct 18, 2017

No incidents reported.

Oct 17, 2017
Resolved - Some changes were implemented after this issue was reported and there have been no additional reports since. We apologize for any frustration.
Oct 17, 09:52 UTC
Investigating - We currently investigation an issue where Attendees joining a GotoWebinar Session over Phone may not be muted correctly and can still be heard.

We apologize for the inconvenience and recommend to switch to the integrated VoIP audio component
Oct 17, 11:47 UTC
Oct 16, 2017

No incidents reported.

Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017

No incidents reported.

Oct 12, 2017

No incidents reported.

Oct 11, 2017

No incidents reported.

Oct 10, 2017

No incidents reported.

Oct 9, 2017

No incidents reported.

Oct 8, 2017

No incidents reported.

Oct 7, 2017

No incidents reported.

Oct 6, 2017

No incidents reported.

Oct 5, 2017

No incidents reported.

Oct 4, 2017

No incidents reported.

Oct 3, 2017

No incidents reported.

Oct 2, 2017
Resolved - The issue has been resolved. A fix was successfully deployed to all affected numbers followed by extensive testing and monitoring.

We apologize for the inconvenience this may have caused to you and your customers
Oct 2, 08:25 UTC
Monitoring - This issue appears to be resolved but we will continue to monitor closely through Monday. Please call our Customer Care lines should you experience any additional disconnects from these or any other numbers.
Sep 29, 18:50 UTC
Identified - We have identified a configuration issue and implemented a temporary fix. We are working on a permanent solution and will continue to monitor the situation while that work takes place. Please call our care lines should you experience any further disconnects from these or any other numbers.
Sep 28, 22:36 UTC
Update - We are still investigating on this issue and apologize again for the inconvenience caused.
Sep 28, 08:08 UTC
Investigating - At the moment we are investigating intermittent reports regarding disconnects or dead air after approximately 30 minutes when using below mentioned phone numbers.

If you experience above issue please use an alternate dial in number
https://support.logmeininc.com/gotomeeting/how-to/how-to-generate-an-alternate-number-000310856

Affected numbers:

Germany: +49 6958 8078 0272
France: +33 157 329 xxx
South Africa: +27 103 440 073

We sincerely apologize for any inconvenience caused
Sep 27, 11:23 UTC
Oct 1, 2017

No incidents reported.

Sep 30, 2017

No incidents reported.

Sep 26, 2017

No incidents reported.

Sep 25, 2017

No incidents reported.

Sep 24, 2017

No incidents reported.

Sep 23, 2017

No incidents reported.

Sep 22, 2017
Resolved - We are making this incident issue as resolved at this time as no consistent issue has been identified. If you experience an issue with your audio please follow this support article on how to report it: https://support.logmeininc.com/gotomeeting/help/report-audio-issues-g2m050030
Thank you.
Sep 22, 21:30 UTC
Investigating - Some customers are reporting intermittent problems that include: dead air after 30 minutes, a busy signal, or delay connecting to IVR when using the Phone option. Voice over IP connections are not affected.

If you are experience above mentioned issues please use an alternate dial in number
https://support.logmeininc.com/gotomeeting/how-to/how-to-generate-an-alternate-number-000310856

We apologize for the inconvenience this may cause to you and your customers
Sep 21, 08:12 UTC
Sep 20, 2017

No incidents reported.