GoToMeeting System Status
All Systems Operational
GoToMeeting Operational
GoToWebinar Operational
GoToTraining Operational
OpenVoice Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 24, 2017

No incidents reported today.

Feb 23, 2017

No incidents reported.

Feb 22, 2017

No incidents reported.

Feb 21, 2017

No incidents reported.

Feb 20, 2017

No incidents reported.

Feb 19, 2017
Completed - The scheduled maintenance has been completed.
Feb 19, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 02:00 UTC
Scheduled - This Saturday night February 18th at 6:00 pm PST (Sunday 19th 2:00 am UTC), we will change the display format for phone numbers used by GoToMeeting, GoToWebinar, GoToTraining, and OpenVoice. This will affect participants hosting or joining VoIP conferences using these services during this time.

Toll Phone Number Format Display Update: Customers will see a different display format for the following 9 country toll numbers. We are removing the (0) from the phone number. Phone numbers for the other countries are correct and do not require updating. This is in response to customer requests for mobile and soft phones to be able to automatically dial our phone numbers. Customers will now be able to click the phone number link displayed on an invitation email and have their mobile or soft phone automatically dial the phone number.

Germany Toll and Japan Toll-Free Format Changes: We are also adding new German toll and Japanese toll-free phone numbers.
• We will now support German toll phone numbers with 12 digits (not including country code and 0 prefix). Example number shown below
+49 69 5880 7802 74

• We will now support Japanese Toll Free numbers with 10 digits (not including country code and 0 prefix). Example numbers shown below
0066 33 813 268

Customer Impact: This will impact computer audio callers trying to join a session during this time. It will not affect computer audio and telephone calls already in progress.

We appreciate your patience during this short maintenance and hope you will enjoy the benefit of this update.
Feb 17, 18:28 UTC
Feb 18, 2017

No incidents reported.

Feb 17, 2017

No incidents reported.

Feb 16, 2017

No incidents reported.

Feb 15, 2017

No incidents reported.

Feb 14, 2017

No incidents reported.

Feb 13, 2017
Resolved - We have completed monitoring this issue and are happy to report it has been resolved completely. GoToWebinar is 100% operational at this time. We apologize for any frustration this may have caused.
Feb 13, 18:38 UTC
Monitoring - We have confirmed that attendees are now able to register for and to join sessions as expected. We are actively monitoring the situation to ensure that the issue is fully resolved.
Feb 13, 15:53 UTC
Update - Our engineering team is continuing to investigate the issue that is redirecting GoToWebinar attendees to a 'Service Unavailable' page when attempting to register for a webinar, or to join a session from the software or a registration link. The problem appears to be intermittent and not affecting every attendee, and is not affecting the ability or organizers to start GoToWebinar sessions.
Feb 13, 15:23 UTC
Investigating - We are investigating reports of issues joining GoToWebinar sessions. When attempting to register for or join a session through the software or using a registration link attendees may be redirected to a 'Service Unavailable' page.
Feb 13, 14:58 UTC
Feb 12, 2017

No incidents reported.

Feb 11, 2017

No incidents reported.

Feb 10, 2017
Resolved - We have confirmed that the issue that was causing login page failures has been completely resolved and the GoToMeeting service is 100% operational at this time.
Feb 10, 16:26 UTC
Monitoring - The affected services have been restarted and the login pages are once again loading as expected. We are monitoring the situation closely to ensure the issue is fully resolved.
Feb 10, 15:42 UTC
Identified - We have identified the issue causing the login errors, and are restarting the affected services. Active sessions are not affected at this time.
Feb 10, 15:28 UTC
Investigating - We are investigating an issue that is preventing customers from logging into their accounts on the GoToMeeting website. Attempting to login gives an error.
Feb 10, 15:26 UTC
Feb 9, 2017

No incidents reported.

Feb 8, 2017
Resolved - All systems are operational and continue to monitor them closely.

We apologize for the inconvenience this may have caused to you and your customers.
Feb 8, 07:29 UTC
Investigating - Currently we experience issues with German GotoMeeting Numbers. The Numbers are not reachable.
The affected Numbers:
+496925736 xxx

Alternative Numbers are in place. Please find more information: https://care.citrixonline.com/article/000310856

We apologize for the inconvenience this may cause
Feb 7, 14:25 UTC
Feb 7, 2017
Resolved - This incident has been resolved.
Feb 7, 14:26 UTC
Investigating - Some EMEA based users may experience delays using our GotoMeeting,GotoWebinar or GotoTraining Services. Our Network Team is working with affected Internet Service Providers on a solution.
We apologize for the inconvenience this may have.
Feb 1, 16:58 UTC
Feb 6, 2017

No incidents reported.

Feb 5, 2017

No incidents reported.

Feb 4, 2017

No incidents reported.

Feb 3, 2017

No incidents reported.

Feb 2, 2017

No incidents reported.

Jan 31, 2017

No incidents reported.

Jan 30, 2017
Resolved - We have confirmed that this issue is completely resolved, the registration flow is working as expected and GoToWebinar is 100% operational at this time. We apologize once more for any frustration this incident may have caused.
Jan 30, 17:38 UTC
Monitoring - We have identified the issue and made changes to resolve the problem. Registration links are now working as expected and we are monitoring the situation to ensure the issue is fully resolved.
Jan 30, 17:09 UTC
Update - We are continuing to investigate this issue with GoToWebinar registration links returning the 'Service Currently Unavailable' message. Organizers are able to start sessions, and attendees who have already registered for sessions are able to join successfully. The issue is limited to new registration attempts. We apologize for any frustration this issue may be causing.
Jan 30, 16:49 UTC
Investigating - We are currently investigating reports that GoToWebinar registration links are returning a 'Service Currently Unavailable' message. The issue appears to be limited to just the registration flow of GoToWebinar at this time. GoToMeeting and GoToTraining, and active sessions for all products are unaffected
Jan 30, 15:59 UTC
Jan 29, 2017

No incidents reported.

Jan 28, 2017

No incidents reported.

Jan 27, 2017

No incidents reported.

Jan 26, 2017

No incidents reported.

Jan 25, 2017

No incidents reported.