Intermittent disconnects after 30 minutes using phone option (Germany, France, South Africa)
Incident Report for GoToMeeting® System Status
Resolved
The issue has been resolved. A fix was successfully deployed to all affected numbers followed by extensive testing and monitoring.

We apologize for the inconvenience this may have caused to you and your customers
Posted 18 days ago. Oct 02, 2017 - 08:25 UTC
Monitoring
This issue appears to be resolved but we will continue to monitor closely through Monday. Please call our Customer Care lines should you experience any additional disconnects from these or any other numbers.
Posted 20 days ago. Sep 29, 2017 - 18:50 UTC
Identified
We have identified a configuration issue and implemented a temporary fix. We are working on a permanent solution and will continue to monitor the situation while that work takes place. Please call our care lines should you experience any further disconnects from these or any other numbers.
Posted 21 days ago. Sep 28, 2017 - 22:36 UTC
Update
We are still investigating on this issue and apologize again for the inconvenience caused.
Posted 22 days ago. Sep 28, 2017 - 08:08 UTC
Investigating
At the moment we are investigating intermittent reports regarding disconnects or dead air after approximately 30 minutes when using below mentioned phone numbers.

If you experience above issue please use an alternate dial in number
https://support.logmeininc.com/gotomeeting/how-to/how-to-generate-an-alternate-number-000310856

Affected numbers:

Germany: +49 6958 8078 0272
France: +33 157 329 xxx
South Africa: +27 103 440 073

We sincerely apologize for any inconvenience caused
Posted 23 days ago. Sep 27, 2017 - 11:23 UTC
This incident affected: GoToMeeting and GoToTraining.