The issue has been resolved. A fix was successfully deployed to all affected numbers followed by extensive testing and monitoring.
We apologize for the inconvenience this may have caused to you and your customers
Posted 11 months ago. Oct 02, 2017 - 08:25 UTC
This issue appears to be resolved but we will continue to monitor closely through Monday. Please call our Customer Care lines should you experience any additional disconnects from these or any other numbers.
Posted 11 months ago. Sep 29, 2017 - 18:50 UTC
We have identified a configuration issue and implemented a temporary fix. We are working on a permanent solution and will continue to monitor the situation while that work takes place. Please call our care lines should you experience any further disconnects from these or any other numbers.
Posted 11 months ago. Sep 28, 2017 - 22:36 UTC
We are still investigating on this issue and apologize again for the inconvenience caused.
Posted 11 months ago. Sep 28, 2017 - 08:08 UTC
At the moment we are investigating intermittent reports regarding disconnects or dead air after approximately 30 minutes when using below mentioned phone numbers.