GoToMeeting, GoToWebinar, GoToTraining and OpenVoice US Toll and Toll Free callers experienced quality issues

Incident Report for GoToMeeting, GoToWebinar, GoToTraining, & OpenVoice

Resolved

Customers calling US phone numbers for all products may have experienced quality issues related to:
- Garbled sound
- Static
- Busy Signal
- Call cannot be completed

This occurred because of a route change put in place on November 9th, 2016 that placed a heavy burden of calls on a particular circuit. Since this issue was related to amount of traffic, it only occurred during times of peak call volume. Once identified, calls were redirected from this circuit by 9:40 AM PST (12:40 PM EST) on November 15th, 2016. Our development team is working to more quickly identify/resolve these problems in the future.

We sincerely apologize to those impacted these past few days. We are 100% operational at this time.

Posted Nov 15, 2016 - 22:22 UTC