On 8/2/2016 from 9:34 AM until 10:40 AM Pacific, we experienced an issue with our services that prevented some customers from launching a GoToMeeting, GoToWebinar, or GoToTraining session, giving an error stating “we apologize, but we cannot process your request at this time. Please check your internet connection and try again.” Some customers were also unable to log in to their product accounts. The issue persisted intermittently for approximately 67 minutes until service was fully restored. This disruption was caused by an overload of traffic in our data centers due to a denial of service attempt on our infrastructure, which we remediated using appropriate security measures. No customer data or information was compromised during the attempt. We maintain the highest levels of security and monitoring, and will continue to monitor and take corrective action to prevent this issue from happening in the future. We understand that delivering reliable service is critical to you and your customers, and we thank you for your patience during this incident. Please reach out with any questions.