Yesterday we experienced intermittent outages of GoToWebinar between 1:00pm EST / 10am PST and 5:51pm EST / 2:51pm PST, where some customers would not have been able to join or start GoToWebinars.
Our team identified the issue shortly before it started to affect our customers and immediately began to remediate and limit the impact to our customers. We traced the issue back to a software defect that occurred while uploading a webinar recording, which caused a failure within our infrastructure preventing new sessions to be hosted. By 5:51pm EST / 2:51pm PST we had successfully applied a fix that fully restored service, which prevents the issue from reoccurring. Since that time yesterday our service is 100% operational.
You rightly expect a high level of service stability, and we recognize we’ve fallen short of that expectation yesterday. We are and have been deeply committed to delivering a high quality of service as shown by the 99.9+% uptime you commonly experience. With that said, and on behalf of the entire team please accept our sincere apologies for the inconvenience caused. We will work hard to prevent this from happening again, and remain committed to delivering the highest quality of service to our customers.