From 8/22/2016 11:01 PM Pacific and lasting until 8/23/2016 2:09 AM PDT some GoToMeeting, GoToWebinar, and GoToTraining Customers may have experienced connection and timeout issues while launching sessions. These Customers may have also experienced audio issues once the session had begun. Some OpenVoice customers may have experienced busy signals while starting or joining their conferences or were disconnected during their conference.
These issues were introduced during a network infrastructure change that was intended to improve our overall quality of service. Although reviewed in advance and tested prior to going live, the change did not work and one of our core components was unavailable. After our attempts to repair the functionality of the products, a rollback of the network change was initiated.
In addition to the immediate action items taken to restore service, we are also meticulously reviewing and updating our Change Management and Incident Management procedures that will enforce reverting any associated changes sooner during our triage efforts. The network change that failed has been corrected and is undergoing additional testing. Lastly, we are also investigating our health check and monitoring policies so that we can prevent this issue from happening again in the future. In conclusion, we will make any necessary changes to increase the availability and reliability pending our deep-dive analysis.
We sincerely apologize for any inconvenience this may have caused you or your customers. Should you require any further information regarding this incident, please do not hesitate to contact our Customer Care teams for assistance.