OpenVoice callers dropped/received busy signal

Incident Report for GoToMeeting, GoToWebinar, GoToTraining, & OpenVoice

Resolved

This morning, 10/07/2016 11:07 AM (PDT), some OpenVoice calls were dropped and callers may have experienced a busy signal when dialing back into their respective conference bridge. Our hardware automatically failed over to restore service, but there would have been at least a few minutes where it was difficult to get reconnected.

This interruption was the result of a rare bug. While we do not expect a recurrence of the issue, a patch will be applied to the affected equipment to prevent it from happening in the future.

We sincerely apologize to those who were affected by the incident. We are 100% operational at this time.

Posted Oct 07, 2016 - 18:15 UTC