Dead Air on International Toll Free Numbers

Incident Report for GoToMeeting, GoToWebinar, GoToTraining, & OpenVoice

Resolved

We are making this incident issue as resolved at this time as no consistent issue has been identified. If you experience an issue with your audio please follow this support article on how to report it: https://support.logmeininc.com/gotomeeting/help/report-audio-issues-g2m050030
Thank you.

Posted Sep 22, 2017 - 21:30 UTC

Investigating

Some customers are reporting intermittent problems that include: dead air after 30 minutes, a busy signal, or delay connecting to IVR when using the Phone option. Voice over IP connections are not affected.

If you are experience above mentioned issues please use an alternate dial in number
https://support.logmeininc.com/gotomeeting/how-to/how-to-generate-an-alternate-number-000310856

We apologize for the inconvenience this may cause to you and your customers

Posted Sep 21, 2017 - 08:12 UTC

This incident affected: GoToMeeting.