We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.
We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Posted Dec 08, 2021 - 01:09 UTC
Monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue to monitor the situation and will provide a final update shortly.
Posted Dec 08, 2021 - 01:03 UTC
Update
Our team is seeing improvements for cloud recordings and uploading content to the cloud.
We are monitoring the situation and will provide further updates as the situation progresses.
Posted Dec 07, 2021 - 21:50 UTC
Update
Our engineers have also identified that along with the previous issues, a small subset of GoToMeeting, GoToWebinar, and GoToTraining customers might be experiencing audio issues, and a small subset of GoToTraining customers might face issues with attendee reports and Virtual Events Reports.
We will provide another update shortly.
Posted Dec 07, 2021 - 19:10 UTC
Identified
Our engineers believe to have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
Posted Dec 07, 2021 - 17:30 UTC
Investigating
We are actively investigating reports that some GoToMeeting and GoToWebinar customers may be experiencing issues when trying to upload content or record sessions to the cloud, local recordings are working as expected.
Our engineers are working to resolve the issue and will provide another update shortly.
Posted Dec 07, 2021 - 17:11 UTC
This incident affected: GoToMeeting, GoToWebinar, and GoToTraining.