On 9/10/2014 1049 – 9/10/2014 1627 Coordinated Universal Time (UTC) we experienced a service disruption with our GoToMeeting, GoToWebinar and GoToTraining services. During this time customers may have sporadically experienced issues starting or joining sessions. This was caused by a process intermittently blocking the brokers from handling requests. The issue was resolved by failing over to a standby system and temporarily disabling the affecting process. We sincerely apologize for the disruption in service to you and your customers.
Posted Sep 24, 2014 - 01:38 UTC
Resolved
We are 100% operational again. We had a temporary service disruption today that affected some users of our GotoMeeting service. We sincerely apologize for the disruption in service to you and your customers.
Posted Sep 10, 2014 - 13:26 UTC
Identified
We have identified a potential root cause and are working to restore service.
Posted Sep 10, 2014 - 12:48 UTC
Investigating
Some customers might experience issues in starting and joining session. In-flight sessions has not been impacted.
We are working on restoring the service and apologize for the inconvenience this may cause to you and your customers
Posted Sep 10, 2014 - 12:36 UTC
This incident affected: GoToMeeting, GoToWebinar, and GoToTraining.