{"page_status":{"page":{"name":"GoToMeeting, GoToWebinar, GoToTraining, & OpenVoice","subdomain":"globalcustomersupport","domain":"status.gotomeeting.com","created_at":"2013-07-23T21:23:07.122Z","updated_at":"2019-05-24T13:00:56.546Z","url":"http://www.gotomeeting.com","hidden_from_search":false,"css_body_background_color":"FFFFFF","css_font_color":"555555","css_light_font_color":"999999","css_greens":"00984D","css_yellows":"FFD24D","css_oranges":"F19800","css_reds":"C23F00","allow_page_subscribers":true,"allow_incident_subscribers":true,"notifications_from_email":null,"allow_email_subscribers":true,"allow_sms_subscribers":true,"twitter_username":null,"branding":"premium","support_url":"https://support.logmeininc.com","allow_webhook_subscribers":false,"css_border_color":"DDDDDD","css_graph_color":"3498DB","css_link_color":"3498DB","page_description":"Welcome to LogMeIn's status page for GoToMeeting, GoToWebinar, GoToTraining, and OpenVoice. Any known issues effecting these products will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted. Please reach out to our Customer Support team at https://support.logmeininc.com/ if you have questions or need additional assistance.","activity_score":743,"headline":"GoToMeeting, GoToWebinar, OpenVoice","viewers_must_be_team_members":false,"ip_filters":null,"css_blues":"3498DB","time_zone":"UTC","notifications_reply_to_email":null,"notifications_email_footer":"You received this email because you are subscribed to GoToMeeting, GoToWebinar, GoToTraining, & OpenVoice's service status notifications.","allow_rss_atom_feeds":true,"black_hole":null,"over_allocations_cohort":null,"over_allocations_resolved_at":null,"hero_cover":{"updated_at":"2017-01-24T22:51:31.000+00:00","original_url":"//s3.amazonaws.com/statuspage-production/pages-hero_covers/original/721/lHqqU9KT8CqO8pFxfDMg","size":516847,"normal_url":"//s3.amazonaws.com/statuspage-production/pages-hero_covers/normal/721/lHqqU9KT8CqO8pFxfDMg","retina_url":"//s3.amazonaws.com/statuspage-production/pages-hero_covers/retina/721/lHqqU9KT8CqO8pFxfDMg"},"transactional_logo":{"updated_at":null,"original_url":"","size":null,"normal_url":"","retina_url":""},"favicon_logo":{"updated_at":"2013-08-09T22:13:42.000+00:00","size":1150,"url":"//s3.amazonaws.com/statuspage-production/pages-favicon_logos/original/721/stringio.txt"},"email_logo":{"updated_at":null,"original_url":"","size":null,"normal_url":"","retina_url":""},"twitter_logo":{"updated_at":null,"size":null,"url":""},"id":"kwzln7bn4hg8","organization_id":"hb8vltxs99cy"}},"components":[{"status":"operational","name":"GoToMeeting","created_at":"2013-07-23T21:23:07.136Z","updated_at":"2019-05-24T12:54:25.184Z","position":1,"description":null,"showcase":false,"id":"pdf0wl04vsfr","group_id":null,"page_id":"kwzln7bn4hg8","group":false,"only_show_if_degraded":false},{"status":"operational","name":"GoToWebinar","created_at":"2013-07-23T21:24:04.011Z","updated_at":"2019-05-24T12:54:25.208Z","position":3,"description":null,"showcase":false,"id":"xt19j7y58zrn","group_id":null,"page_id":"kwzln7bn4hg8","group":false,"only_show_if_degraded":false},{"status":"operational","name":"GoToTraining","created_at":"2013-07-23T21:24:12.695Z","updated_at":"2019-05-24T12:54:25.232Z","position":4,"description":null,"showcase":false,"id":"5r067p86tjb9","group_id":null,"page_id":"kwzln7bn4hg8","group":false,"only_show_if_degraded":false},{"status":"operational","name":"OpenVoice","created_at":"2013-08-06T23:55:21.608Z","updated_at":"2019-04-11T20:39:41.134Z","position":9,"description":null,"showcase":false,"id":"694pvc7qv094","group_id":null,"page_id":"kwzln7bn4hg8","group":false,"only_show_if_degraded":false}],"months":[{"name":"May","year":2019,"starts_on":3,"days":31,"incidents":[{"code":"9395lgymh8gz","name":"GoToMeeting, GoToWebinar, GoToTraining - Unable to login from Desktop Application using Endpoint","message":"We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.","impact":"minor","timestamp":"May 24, 12:28 - 13:00 UTC"},{"code":"sfp5r9jf8vz4","name":"GoToMeeting - Unable to Login from Endpoint","message":"We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.","impact":"minor","timestamp":"May 20, 14:49 - 15:34 UTC"},{"code":"wjprrsbhxgms","name":"GoToWebinar - Few customers unable to access the recordings","message":"A small subset of customers may have had issues accessing the recordings. The issue began on 05/15/2019, from 08:55 UTC until 05/17/2019 04:30 UTC. We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.","impact":"minor","timestamp":"May 17, 11:23 - 11:23 UTC"},{"code":"f2ky5m58rv2c","name":"GoToWebinar - Attendees unable to register for webinars","message":"Our engineers have implemented a fix for the HTTPS redirection and the issue has been corrected. We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.","impact":"minor","timestamp":"May 15, 18:38 - 18:43 UTC"},{"code":"mh4jsznzf0c4","name":"GoToMeeting, GoToWebinar, GoToTraining and OpenVoice - Some customers might have had audio issues","message":"A small subset of customers using GoToMeeting, GoToWebinar, GoToTraining and OpenVoice may have had issues establishing Audio in their conferences. The issue began on 5/12/2019, from 1:57 until 5/13/2019 14:37 UTC. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.","impact":"none","timestamp":"May 13, 19:43 - 19:43 UTC"}]},{"name":"April","year":2019,"starts_on":1,"days":30,"incidents":[{"code":"r1wvtx39xzjc","name":"GoToWebinar - Recordings older than 120 days inaccessible","message":"We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.","impact":"major","timestamp":"Apr 24, 15:17 - Apr 26, 06:09 UTC"},{"code":"ln32wwzdbs1q","name":"GoToTraining - Unable to join sessions","message":"On 04/25/2019, between 13:10 to 14:27 UTC, few GoToTraining customers may not have been able to join new sessions. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize any future recurrences.","impact":"none","timestamp":"Apr 25, 15:37 - 15:37 UTC"},{"code":"cjbj75b159w2","name":"GoToMeeting - Unable to join sessions","message":"On 04/25/2019, between 13:10 to 14:27 UTC, few GoToMeeting customers may not have been able to join new sessions. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize any future recurrences.","impact":"none","timestamp":"Apr 25, 15:35 - 15:35 UTC"},{"code":"t9vvjxstwzns","name":"GoToWebinar - Unable to Join/Initiate webinar sessions","message":"We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.","impact":"major","timestamp":"Apr 25, 13:39 - 15:16 UTC"},{"code":"v4lh1g52p4fw","name":"GoToMeeting, GoToWebinar, GoToTraining, & OpenVoice - www. webpages will not Load","message":"We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.","impact":"minor","timestamp":"Apr 11, 18:16 - 21:40 UTC"},{"code":"ynvsf61ql5kf","name":"GoToWebinar - Some recordings unavailable","message":"We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.","impact":"minor","timestamp":"Apr 2, 17:18 - 22:04 UTC"}]},{"name":"March","year":2019,"starts_on":5,"days":31,"incidents":[{"code":"wy8jh1mmzdyc","name":"GoToMeeting issue resolved","message":"The Network Operations Center has confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.","impact":"minor","timestamp":"Mar 28, 07:56 - 09:51 UTC"},{"code":"dp7j6y799fzh","name":"[Scheduled] GoToMeeting Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Mar 26, 12:30 - 13:30 UTC"},{"code":"lgdjcvq4mll2","name":"GoToWebinar issue resolved","message":"LogMeIn has confirmed that the identified issue impacting some GoToWebinar customers who may have been experiencing problems post Login has been resolved completely and all systems are operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.","impact":"minor","timestamp":"Mar 12, 13:01 - 14:13 UTC"},{"code":"8063394q3hb7","name":"GoToMeeting support websites - Issue Resolved","message":"The Network Operations Center has confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.","impact":"minor","timestamp":"Mar 11, 08:40 - 09:47 UTC"}]}],"show_component_filter":true,"show_uptime_calendar":true,"component_filter":null,"start_time":"2019-03-01T00:00:00Z","end_time":"2019-05-31T23:59:59Z"}

Incident History