{"page_status":{"page":{"name":"GoToMeeting, GoToWebinar, GoToTraining, & OpenVoice","subdomain":"globalcustomersupport","domain":"status.gotomeeting.com","created_at":"2013-07-23T21:23:07.122Z","updated_at":"2022-08-11T12:23:30.587Z","url":"http://www.gotomeeting.com","hidden_from_search":false,"css_body_background_color":"FFFFFF","css_font_color":"555555","css_light_font_color":"999999","css_greens":"00984D","css_yellows":"FFD24D","css_oranges":"F19800","css_reds":"C23F00","allow_page_subscribers":true,"allow_incident_subscribers":true,"notifications_from_email":null,"allow_email_subscribers":true,"allow_sms_subscribers":true,"twitter_username":null,"branding":"premium","support_url":"https://support.logmeininc.com","allow_webhook_subscribers":false,"css_border_color":"DDDDDD","css_graph_color":"3498DB","css_link_color":"3498DB","page_description":"Welcome to the GoTo status page for GoToMeeting, GoToWebinar, GoToTraining, and OpenVoice. Any known issues affecting these products will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted. Please reach out to our Customer Support team at https://support.goto.com/ if you have questions or need additional assistance.","activity_score":894,"headline":"GoTo Meeting, GoTo Webinar, GoTo Training and OpenVoice Status","viewers_must_be_team_members":false,"ip_filters":null,"css_blues":"3498DB","time_zone":"UTC","notifications_reply_to_email":null,"notifications_email_footer":"You received this email because you are subscribed to GoToMeeting, GoToWebinar, GoToTraining, & OpenVoice service status notifications.","allow_rss_atom_feeds":true,"black_hole":null,"over_allocations_cohort":null,"over_allocations_resolved_at":null,"custom_components_limit":null,"allow_slack_subscribers":false,"css_no_data":"b3bac5","deleted_at":null,"hero_cover":{"updated_at":"2017-01-24T22:51:31.000+00:00","original_url":"//dka575ofm4ao0.cloudfront.net/pages-hero_covers/original/721/lHqqU9KT8CqO8pFxfDMg","size":516847,"normal_url":"//dka575ofm4ao0.cloudfront.net/pages-hero_covers/normal/721/lHqqU9KT8CqO8pFxfDMg","retina_url":"//dka575ofm4ao0.cloudfront.net/pages-hero_covers/retina/721/lHqqU9KT8CqO8pFxfDMg"},"transactional_logo":{"updated_at":null,"original_url":"","size":null,"normal_url":"","retina_url":""},"favicon_logo":{"updated_at":"2022-04-18T05:49:47.000+00:00","size":689,"url":"//dka575ofm4ao0.cloudfront.net/pages-favicon_logos/original/721/goto_Black_Yellow_favicon_legacy.png"},"email_logo":{"updated_at":null,"original_url":"","size":null,"normal_url":"","retina_url":""},"twitter_logo":{"updated_at":null,"size":null,"url":""},"id":"kwzln7bn4hg8","organization_id":"hb8vltxs99cy"}},"components":[{"status":"operational","name":"GoToMeeting","created_at":"2013-07-23T21:23:07.136Z","updated_at":"2022-08-05T14:35:34.558Z","position":1,"description":null,"showcase":false,"start_date":null,"id":"pdf0wl04vsfr","group_id":null,"page_id":"kwzln7bn4hg8","group":false,"only_show_if_degraded":false},{"status":"operational","name":"GoToWebinar","created_at":"2013-07-23T21:24:04.011Z","updated_at":"2022-08-08T04:56:48.849Z","position":3,"description":null,"showcase":false,"start_date":null,"id":"xt19j7y58zrn","group_id":null,"page_id":"kwzln7bn4hg8","group":false,"only_show_if_degraded":false},{"status":"operational","name":"GoToTraining","created_at":"2013-07-23T21:24:12.695Z","updated_at":"2022-08-08T04:56:48.863Z","position":4,"description":null,"showcase":false,"start_date":null,"id":"5r067p86tjb9","group_id":null,"page_id":"kwzln7bn4hg8","group":false,"only_show_if_degraded":false},{"status":"operational","name":"OpenVoice","created_at":"2013-08-06T23:55:21.608Z","updated_at":"2022-07-27T19:22:42.692Z","position":9,"description":null,"showcase":false,"start_date":null,"id":"694pvc7qv094","group_id":null,"page_id":"kwzln7bn4hg8","group":false,"only_show_if_degraded":false}],"months":[{"name":"August","year":2022,"starts_on":1,"days":31,"incidents":[{"code":"6vps2pb1hbhz","name":"GoToWebinar - Users unable to start or join webinars","message":"On 08/11/2022, from 10:43 AM until 11:32 AM UTC, a subset of GoToWebinar users may have experienced issues when trying to start or join webinars. Additionally, users would have experienced issues when trying to view their Upcoming and Past events and issues with opening registration and recording links. We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.","impact":"none","timestamp":"Aug 11, 12:15 - 12:15 UTC"},{"code":"1vxpl8zngbr4","name":"GoToMeeting and OpenVoice - Intermittent issues with joining a meeting and audio","message":"On 08/08/2022, from 04:40 AM until 04:57 AM UTC, a subset of GoToMeeting and OpenVoice customers may have experienced intermittent issues with audio and when trying to join a meeting. We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimise future recurrence.","impact":"minor","timestamp":"Aug 8, 06:57 - 06:57 UTC"},{"code":"ff5gdly4f9hb","name":"GoToWebinar and GoToTraining - Unable to start webinars and trainings","message":"We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.","impact":"major","timestamp":"Aug 8, 04:53 - 06:16 UTC"},{"code":"547d913x6t15","name":"GoToMeeting, GoToWebinar, and GoToTraining - Users unable to view dashboards or start new sessions","message":"On 08/06/2022, from 13:05 until 13:47 UTC, a subset of GoToMeeting, GoToWebinar, and GoToTraining customers may have been unable to view their dashboard or start new sessions and register for new webinars. Additionally, GoToTraining users may have been unable to view their upcoming or scheduled training. In-flight sessions were not affected. We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimise future recurrence.","impact":"major","timestamp":"Aug 6, 14:51 - 14:51 UTC"},{"code":"x2zr1v56k22c","name":"GoToMeeting, GoToTraining - Users unable to start/ join meetings and trainings on GoTo App","message":"We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.","impact":"minor","timestamp":"Aug 5, 13:08 - 14:43 UTC"}]},{"name":"July","year":2022,"starts_on":5,"days":31,"incidents":[{"code":"y5ys54shzrb4","name":"GoToMeeting, GoToWebinar, GoToTraining and OpenVoice - Unable to start sessions","message":"We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.","impact":"critical","timestamp":"Jul 27, 18:45 - 19:54 UTC"},{"code":"9d5tr76pmx1h","name":"[Scheduled] GoToWebinar and Open Voice Maintenance","message":"The Scheduled Maintenance for GoToWebinar and Open Voice Maintenance has been Cancelled.","impact":"maintenance","timestamp":"Jul 12, 09:04 UTC"},{"code":"v2bcycgz8cjv","name":"[Scheduled] GoToWebinar and Open Voice Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Jul 12, 03:00 - 07:30 UTC"}]},{"name":"June","year":2022,"starts_on":3,"days":30,"incidents":[{"code":"jjxtwwj2zg2q","name":"GoToTraining - Reports unavailable","message":"On 06/21/2022, few GoToTraining users who had the training sessions scheduled between 06/21/2022, 10:30 PM to 06/22/2022 7:30 AM UTC might not have had the data available for the Attendee, Virtual event registration, Virtual event executive summary reports. Our engineers have corrected the issue and are working towards making the reports available for the affected users. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.","impact":"none","timestamp":"Jun 22, 16:06 - 16:06 UTC"},{"code":"y8clqh7lszfy","name":"[Scheduled] GoToMeeting, GoToWebinar, GoToTraining and OpenVoice - Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Jun 18, 03:00 - 04:00 UTC"},{"code":"5vrdpr3wtqyc","name":"[Scheduled] GoToMeeting, GoToWebinar, GoToTraining and OpenVoice - Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Jun 11, 02:30 - 03:30 UTC"}]}],"show_component_filter":true,"show_uptime_calendar":true,"component_filter":null,"start_time":"2022-06-01T00:00:00Z","end_time":"2022-08-31T23:59:59Z"}

Incident History