{"page_status":{"page":{"name":"GoToMeeting, GoToWebinar, GoToTraining, & OpenVoice","subdomain":"globalcustomersupport","domain":"status.gotomeeting.com","created_at":"2013-07-23T21:23:07.122Z","updated_at":"2021-12-07T19:10:54.287Z","url":"http://www.gotomeeting.com","hidden_from_search":false,"css_body_background_color":"FFFFFF","css_font_color":"555555","css_light_font_color":"999999","css_greens":"00984D","css_yellows":"FFD24D","css_oranges":"F19800","css_reds":"C23F00","allow_page_subscribers":true,"allow_incident_subscribers":true,"notifications_from_email":null,"allow_email_subscribers":true,"allow_sms_subscribers":true,"twitter_username":null,"branding":"premium","support_url":"https://support.logmeininc.com","allow_webhook_subscribers":false,"css_border_color":"DDDDDD","css_graph_color":"3498DB","css_link_color":"3498DB","page_description":"Welcome to LogMeIn's status page for GoToMeeting, GoToWebinar, GoToTraining, and OpenVoice. Any known issues affecting these products will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted. Please reach out to our Customer Support team at https://support.logmeininc.com/ if you have questions or need additional assistance.","activity_score":848,"headline":"GoToMeeting, GoToWebinar, OpenVoice","viewers_must_be_team_members":false,"ip_filters":null,"css_blues":"3498DB","time_zone":"UTC","notifications_reply_to_email":null,"notifications_email_footer":"You received this email because you are subscribed to GoToMeeting, GoToWebinar, GoToTraining, & OpenVoice's service status notifications.","allow_rss_atom_feeds":true,"black_hole":null,"over_allocations_cohort":null,"over_allocations_resolved_at":null,"custom_components_limit":null,"allow_slack_subscribers":false,"css_no_data":"b3bac5","deleted_at":null,"hero_cover":{"updated_at":"2017-01-24T22:51:31.000+00:00","original_url":"//dka575ofm4ao0.cloudfront.net/pages-hero_covers/original/721/lHqqU9KT8CqO8pFxfDMg","size":516847,"normal_url":"//dka575ofm4ao0.cloudfront.net/pages-hero_covers/normal/721/lHqqU9KT8CqO8pFxfDMg","retina_url":"//dka575ofm4ao0.cloudfront.net/pages-hero_covers/retina/721/lHqqU9KT8CqO8pFxfDMg"},"transactional_logo":{"updated_at":null,"original_url":"","size":null,"normal_url":"","retina_url":""},"favicon_logo":{"updated_at":"2013-08-09T22:13:42.000+00:00","size":1150,"url":"//dka575ofm4ao0.cloudfront.net/pages-favicon_logos/original/721/stringio.txt"},"email_logo":{"updated_at":null,"original_url":"","size":null,"normal_url":"","retina_url":""},"twitter_logo":{"updated_at":null,"size":null,"url":""},"id":"kwzln7bn4hg8","organization_id":"hb8vltxs99cy"}},"components":[{"status":"degraded_performance","name":"GoToMeeting","created_at":"2013-07-23T21:23:07.136Z","updated_at":"2021-12-07T17:11:02.888Z","position":1,"description":null,"showcase":false,"start_date":null,"id":"pdf0wl04vsfr","group_id":null,"page_id":"kwzln7bn4hg8","group":false,"only_show_if_degraded":false},{"status":"degraded_performance","name":"GoToWebinar","created_at":"2013-07-23T21:24:04.011Z","updated_at":"2021-12-07T17:11:02.906Z","position":3,"description":null,"showcase":false,"start_date":null,"id":"xt19j7y58zrn","group_id":null,"page_id":"kwzln7bn4hg8","group":false,"only_show_if_degraded":false},{"status":"degraded_performance","name":"GoToTraining","created_at":"2013-07-23T21:24:12.695Z","updated_at":"2021-12-07T19:10:54.234Z","position":4,"description":null,"showcase":false,"start_date":null,"id":"5r067p86tjb9","group_id":null,"page_id":"kwzln7bn4hg8","group":false,"only_show_if_degraded":false},{"status":"operational","name":"OpenVoice","created_at":"2013-08-06T23:55:21.608Z","updated_at":"2021-11-14T11:00:32.003Z","position":9,"description":null,"showcase":false,"start_date":null,"id":"694pvc7qv094","group_id":null,"page_id":"kwzln7bn4hg8","group":false,"only_show_if_degraded":false}],"months":[{"name":"December","year":2021,"starts_on":3,"days":31,"incidents":[{"code":"pg2cmkmhps3q","name":"GoToMeeting, GoToWebinar - Unable to record or upload content to the cloud.","message":"Our engineers have also identified that along with the previous issues, a small subset of GoToMeeting, GoToWebinar, and GoToTraining customers might be experiencing audio issues, and a small subset of GoToTraining customers might face issues with attendee reports and Virtual Events Reports. We will provide another update shortly.","impact":"minor","timestamp":"Dec 7, 17:11 UTC"},{"code":"76jz2sv8q0ms","name":"GoToWebinar - Users unable to join","message":"We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.","impact":"minor","timestamp":"Dec 2, 13:53 - 14:40 UTC"}]},{"name":"November","year":2021,"starts_on":1,"days":30,"incidents":[{"code":"mksfc84npsx7","name":"GoToWebinar - Users unable to register or join","message":"On 11/15/2021, from 5:00 PM UTC until 5:39 PM UTC, a small subset of GoToWebinar users would have experienced issues intermittently when trying to join or register for a webinar. In-flight sessions were working as expected. Our engineers have corrected the issue and we confirm that all services are functional. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.","impact":"none","timestamp":"Nov 15, 18:00 - 18:00 UTC"},{"code":"3yr8s2prfh5b","name":"[Scheduled] GoToMeeting, GoToWebinar, GoToTraining and OpenVoice - Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Nov 14, 05:00 - 11:00 UTC"},{"code":"r8bdygzwtfvt","name":"[Scheduled] GoToMeeting, GoToWebinar, GoToTraining and OpenVoice Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Nov 13, 05:00 - 11:00 UTC"},{"code":"z3d9t0lvfxk2","name":"GoToTraining, GoToWebinar - Unable to record to the cloud.","message":"We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.","impact":"minor","timestamp":"Nov 9, 18:06 - 19:19 UTC"},{"code":"vvlzyggf9n4t","name":"GoToTraining - Unable to view recordings","message":"We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.","impact":"minor","timestamp":"Nov 1, 16:51 - 23:26 UTC"},{"code":"dk07wsyz7dg1","name":"GoToTraining - Unable to view and record sessions","message":"We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.","impact":"minor","timestamp":"Nov 1, 15:24 - 16:08 UTC"}]},{"name":"October","year":2021,"starts_on":5,"days":31,"incidents":[{"code":"l9mz75knyqbk","name":"GoToMeeting, GoToTraining, GoToWebinar - Unable to use Webcam","message":"We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.","impact":"minor","timestamp":"Oct 27, 17:48 - 18:49 UTC"},{"code":"dt6wxvh2h747","name":"GoToMeeting, GoToWebinar, GoToTraining and OpenVoice - Unable to start or join sessions intermittently","message":"On 10/23/2021, from 06:21 AM UTC until 06:39 AM UTC, few GoToMeeting, GoToWebinar, GoToTraining and OpenVoice users would have experienced issues intermittently when trying to join or start new sessions. In-flight sessions were working as expected. Our engineers have corrected the issue and we confirm that all services are functional. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.","impact":"minor","timestamp":"Oct 23, 07:45 - 07:45 UTC"}]}],"show_component_filter":true,"show_uptime_calendar":true,"component_filter":null,"start_time":"2021-10-01T00:00:00Z","end_time":"2021-12-31T23:59:59Z"}

Incident History