{"page_status":{"page":{"name":"GoToMeeting, GoToWebinar, GoToTraining, & OpenVoice","subdomain":"globalcustomersupport","domain":"status.gotomeeting.com","created_at":"2013-07-23T21:23:07.122Z","updated_at":"2020-10-21T21:23:30.541Z","url":"http://www.gotomeeting.com","hidden_from_search":false,"css_body_background_color":"FFFFFF","css_font_color":"555555","css_light_font_color":"999999","css_greens":"00984D","css_yellows":"FFD24D","css_oranges":"F19800","css_reds":"C23F00","allow_page_subscribers":true,"allow_incident_subscribers":true,"notifications_from_email":null,"allow_email_subscribers":true,"allow_sms_subscribers":true,"twitter_username":null,"branding":"premium","support_url":"https://support.logmeininc.com","allow_webhook_subscribers":false,"css_border_color":"DDDDDD","css_graph_color":"3498DB","css_link_color":"3498DB","page_description":"Welcome to LogMeIn's status page for GoToMeeting, GoToWebinar, GoToTraining, and OpenVoice. Any known issues affecting these products will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted. Please reach out to our Customer Support team at https://support.logmeininc.com/ if you have questions or need additional assistance.","activity_score":791,"headline":"GoToMeeting, GoToWebinar, OpenVoice","viewers_must_be_team_members":false,"ip_filters":null,"css_blues":"3498DB","time_zone":"UTC","notifications_reply_to_email":null,"notifications_email_footer":"You received this email because you are subscribed to GoToMeeting, GoToWebinar, GoToTraining, & OpenVoice's service status notifications.","allow_rss_atom_feeds":true,"black_hole":null,"over_allocations_cohort":null,"over_allocations_resolved_at":null,"custom_components_limit":null,"allow_slack_subscribers":false,"css_no_data":"b3bac5","hero_cover":{"updated_at":"2017-01-24T22:51:31.000+00:00","original_url":"//dka575ofm4ao0.cloudfront.net/pages-hero_covers/original/721/lHqqU9KT8CqO8pFxfDMg","size":516847,"normal_url":"//dka575ofm4ao0.cloudfront.net/pages-hero_covers/normal/721/lHqqU9KT8CqO8pFxfDMg","retina_url":"//dka575ofm4ao0.cloudfront.net/pages-hero_covers/retina/721/lHqqU9KT8CqO8pFxfDMg"},"transactional_logo":{"updated_at":null,"original_url":"","size":null,"normal_url":"","retina_url":""},"favicon_logo":{"updated_at":"2013-08-09T22:13:42.000+00:00","size":1150,"url":"//dka575ofm4ao0.cloudfront.net/pages-favicon_logos/original/721/stringio.txt"},"email_logo":{"updated_at":null,"original_url":"","size":null,"normal_url":"","retina_url":""},"twitter_logo":{"updated_at":null,"size":null,"url":""},"id":"kwzln7bn4hg8","organization_id":"hb8vltxs99cy"}},"components":[{"status":"operational","name":"GoToMeeting","created_at":"2013-07-23T21:23:07.136Z","updated_at":"2020-10-17T08:32:32.183Z","position":1,"description":null,"showcase":false,"start_date":null,"id":"pdf0wl04vsfr","group_id":null,"page_id":"kwzln7bn4hg8","group":false,"only_show_if_degraded":false},{"status":"operational","name":"GoToWebinar","created_at":"2013-07-23T21:24:04.011Z","updated_at":"2020-10-17T08:32:32.198Z","position":3,"description":null,"showcase":false,"start_date":null,"id":"xt19j7y58zrn","group_id":null,"page_id":"kwzln7bn4hg8","group":false,"only_show_if_degraded":false},{"status":"operational","name":"GoToTraining","created_at":"2013-07-23T21:24:12.695Z","updated_at":"2020-10-17T08:32:32.210Z","position":4,"description":null,"showcase":false,"start_date":null,"id":"5r067p86tjb9","group_id":null,"page_id":"kwzln7bn4hg8","group":false,"only_show_if_degraded":false},{"status":"operational","name":"OpenVoice","created_at":"2013-08-06T23:55:21.608Z","updated_at":"2020-10-10T05:00:34.080Z","position":9,"description":null,"showcase":false,"start_date":null,"id":"694pvc7qv094","group_id":null,"page_id":"kwzln7bn4hg8","group":false,"only_show_if_degraded":false}],"months":[{"name":"October","year":2020,"starts_on":4,"days":31,"incidents":[{"code":"0n87g1hclnnc","name":"GoToMeeting, GoToWebinar & GoToTraining - Unable to launch or join sessions","message":"We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.","impact":"minor","timestamp":"Oct 17, 07:49 - 08:53 UTC"},{"code":"2vb2l74lsfhd","name":"GoToMeeting, GoToWebinar & GoToTraining - Unable to launch or join sessions","message":"We have confirmed that the issue impacting few GoToMeeting, GoToWebinar & GoToTraining customers has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.","impact":"minor","timestamp":"Oct 12, 09:18 - 10:20 UTC"},{"code":"9912cnfksdx6","name":"[Scheduled] GoToMeeting, GoToWebinar, GoToTraining and OpenVoice Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Oct 10, 02:00 - 05:00 UTC"},{"code":"d90qzq1c6bw0","name":"GoToWebinar - Unable to join sessions","message":"We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.","impact":"minor","timestamp":"Oct 9, 12:47 - 15:17 UTC"}]},{"name":"September","year":2020,"starts_on":2,"days":30,"incidents":[{"code":"hpk8rh61v4tn","name":"[Scheduled] GoToMeeting, GoToWebinar, GoToTraining and OpenVoice Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Sep 25, 22:00 - Sep 26, 01:00 UTC"},{"code":"rxb11x0ytpks","name":"GoToMeeting, GoToWebinar & GoToTraining - Unable to launch sessions in Middle East region","message":"We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.","impact":"minor","timestamp":"Sep 23, 09:41 - 11:17 UTC"},{"code":"d0bc2ll0x82c","name":"[Scheduled] GoToMeeting, GoToWebinar, GoToTraining and OpenVoice Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Sep 20, 05:00 - 09:02 UTC"},{"code":"2mb720qq5yhv","name":"[Scheduled] GoToMeeting, GoToWebinar, GoToTraining and OpenVoice Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Sep 19, 05:00 - 09:00 UTC"}]},{"name":"August","year":2020,"starts_on":6,"days":31,"incidents":[{"code":"p5dmggrbf108","name":"GoToMeeting, GoToWebinar, GoToTraining and OpenVoice - Performance Issue","message":"We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.","impact":"minor","timestamp":"Aug 30, 13:49 - 16:22 UTC"},{"code":"g7hpz8psjf84","name":"GoToMeeting & GoToWebinar - Online recording feature unavailable","message":"From 12:00PM UTC until 1:35PM UTC, few customers using GoToMeeting and GoToWebinar would not have been able to use online recording functionality. Any ongoing recordings that were started previously would not have been impacted. However, they would not have been able to pause or unpause during this period. Our engineers have fixed this and the issue has been resolved completely and all systems are 100% operational. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.","impact":"none","timestamp":"Aug 26, 18:08 - 18:08 UTC"},{"code":"qx7vl46tbx4d","name":"Gotomeet.me - Error page","message":"We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.","impact":"major","timestamp":"Aug 26, 12:53 - 14:02 UTC"},{"code":"wjpbwb6pk111","name":"GoToMeeting- Unable to share webcam","message":"On 08/11/2019, between 12:00 and 18:00 UTC, for a small duration a subset of GoToMeeting customers might have faced issue when trying to use video service. Customers at the time would have seen webcam button grayed out. Our engineers have corrected the issue and we confirm that all services are functional. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.","impact":"none","timestamp":"Aug 11, 19:14 - 19:14 UTC"},{"code":"2wq9w8l9z6vk","name":"[Scheduled] GoToMeeting, GoToWebinar, GoToTraining and OpenVoice Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Aug 1, 23:00 - Aug 2, 02:00 UTC"}]}],"show_component_filter":true,"show_uptime_calendar":true,"component_filter":null,"start_time":"2020-08-01T00:00:00Z","end_time":"2020-10-31T23:59:59Z"}

Incident History