We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.
We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Posted Nov 20, 2019 - 13:53 UTC
Monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue to monitor the situation and will provide a final update shortly.
Posted Nov 20, 2019 - 13:51 UTC
Identified
Our engineers believe to have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
Posted Nov 20, 2019 - 13:43 UTC
Investigating
We are actively investigating reports that all GoToMeeting, GoToWebinar, GoToTraining and OpenVoice customers may be experiencing errors while accessing the www.gotmeeting.com, www.gotowebinar.com, www.gototraining.com and www.openvoice.com web pages. However, product functionality for GoToMeeting, GoToWebinar, GoToTraining and OpenVoice is working fine. Users can access the products using Endpoint application and via global.gotomeeting.com, global.gotowebinar.com, global.gototraining.com and global.openvoice.com.
Our engineers are working to resolve the issue and will provide another update shortly.
Posted Nov 20, 2019 - 12:51 UTC
This incident affected: GoToMeeting, GoToWebinar, GoToTraining, and OpenVoice.